Date: 1 Sept 2026
Location: Geraldton, WA, AU, 6530
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Company: Winc Australia
ABOUT US
At Winc, we inspire Australians with better ways to work and learn. We provide a wide range of products and solutions, from office and school essentials to print, marketing, and workspace technology, supporting over 100,000 workplaces nationwide.
We’re known for exceptional customer service (70%+ NPS) and were recognised in 2025 as an Australian Business Award winner for Customer Service Excellence and Customer Experience Management.
ROLE PURPOSE
We are looking for an enthusiastic and customer-focused Retail Assistant to join our team in Geraldton, WA.
In this role, you will assist customers, maintain store presentation, and support daily retail operations. This is a great opportunity for someone who is seeking permanent full-time work.
KEY ACCOUNTABILITIES
Provide exceptional customer service by assisting and engaging with customers.
Operate point-of-sale (POS) systems and handle cash/card transactions.
Maintain store cleanliness and ensure stock is well-presented and replenished.
Assist in receiving, unpacking, and displaying merchandise.
Processing phone, and email orders, and calling customers.
Follow company policies and procedures, including safety and security guidelines.
WHAT WE LOOK FOR
Previous retail, hospitality, or customer service experience.
Excellent customer service skills – friendly, approachable, and helpful
Strong communication skills – the ability to engage with customers and team members
A proactive attitude – ability to work in a fast-paced retail environment and handle multiple tasks.
Attention to detail – ensuring products are received, displayed and stocked correctly
Numeracy skills – handling cash and transactions with accuracy
Team player mindset – willingness to support colleagues and work together
Ability to perform manual handling tasks, including buidling flat pack furniture
WORKING WITH WINC
Our highly engaged team work together to create a positive impact both at Winc and in the communities we operate. We are a collaborative bunch, continually improving our performance and the value we deliver.
We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
We are focused on working towards a more sustainable future through our Winc Social Agenda - our plan to make a difference through Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging and Management of Waster as well as Ethical Sourcing. This is where we take action to make the biggest different.
We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc. Over 45% of the roles we advertised in 2025 were awarded to an internal candidate!
We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
And finally, there's plenty of perks! Our much-loved quarterly Winc Awards recognition program, team discounts and plenty of corporate partner discounts.
