Senior Infringement Review Officer
- Full time, fixed-term position (until July 2027)
- Delivering fair, consistent infringement review for our community
- $87,101 - $100,905 per annum (pro rata to be applied) plus Super and RDOs
At City of Boroondara, we are committed to creating a vibrant, inclusive and sustainable community. We value collaboration, innovation and service excellence, and we are seeking a motivated professional who is passionate about making a positive contribution for our community, customers and colleagues.
About the role
As a valued member of our team, you will contribute to the supervision of the Infringement Review Team by supporting an innovative, engaged, customer-focused and high performing team.
Working collaboratively across the organisation, you will contribute your expertise, build positive relationships with stakeholders and help identify opportunities for continuous improvement. This role offers the opportunity to make a meaningful impact while working in a supportive and flexible environment.
About you
You are a proactive and adaptable professional with well-developed communication and relationship-building skills. You enjoy working collaboratively, take ownership of your work and demonstrate sound judgement when managing competing priorities. You are committed to delivering excellent customer service and have the ability to contribute positively to a diverse and inclusive workplace.
Key responsibilities
In this role, you will deliver high-quality outcomes that support the objectives of the team and the broader organisation. You will build and maintain effective relationships with internal and external stakeholders and provide professional advice within your area of expertise.
You will undertake timely and accurate assessment of applications for a review of a decision to issue an infringement notice by Council’s Authorised Officers.
You will assess Infringement Reviews (Appeals) and investigate the validity of claims in line with the Infringements Act 2006, team guidelines and procedures to produce legally sound decisions to proceed with enforcement or withdraw.
You will identify opportunities to improve processes, contribute to projects and initiatives, and ensure work is completed in accordance with relevant policies, procedures and legislative requirements. You will also work collaboratively with colleagues to support service delivery and achieve shared goals.
Why join us
At the City of Boroondara, we are committed to creating a vibrant and inclusive city that meets the needs and aspirations of our community. Our people are at the heart of everything we do, and we foster a culture built on collaboration, respect, and innovation. You’ll be part of a team that values integrity, empowers others, and inspires possibility. We offer a supportive environment where your contributions make a real difference to the community we serve.
Benefits
You will enjoy access to flexible work arrangements, generous leave entitlements, and wellbeing programs. We provide ongoing professional development opportunities and a collaborative team environment where your skills and ideas are valued. This is your chance to work on meaningful projects that shape the future of our city.
If you want to know more about the benefits of working for the City of Boroondara, please visit our Careers Website.
Employment Requirements
- Demonstrated experience in a regulatory and/or customer service role, with infringement review and management experience (preferred).
- Demonstrated working knowledge of Infringements Act 2006 and Fines Reform Act 2014.
- Demonstrated experience in delivering an exceptional standard of customer service in a dynamic and fast-paced environment
- Demonstrated ability to coach, train and mentor staff and deliver timely and effective feedback.
- Applicants must have the right to work in Australia.
- Preferred applicants will be required to undergo a National Police Record Check and hold a valid Working with Children Clearance.
How to apply
If you are ready to take on this rewarding role, we would love to hear from you. Please submit your application, including a resume and a cover letter addressing the key selection criteria, online . Applications close on Friday 17 July 2026 at 11:59pm.
All applications must be made via the online portal; no applications direct to the hiring manager will be considered. No calls or applications from agencies please.
For any further information please refer to the Position Description, or contact Michael Battaglia - Team Leader Infringement Review during business hours on (03) 9278 5852 for a confidential discussion.
We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on (03) 9278 4401 or [email protected] to allow us to help in any way we can.
Who are we?
The City of Boroondara is a metropolitan council, representing more than 170,000 people in the inner-eastern suburbs of Melbourne. A leader in the local government sector, with a reputation for innovation and excellence, we believe in providing an environment where our staff thrive, both in the work they do and in how they learn and develop as people and professionals.
We like to challenge the norm and we are investing significantly in innovation and technology improvements in order to provide our customers with an even greater experience and engagement. We are putting our customers at the forefront of what we do with our organisation wide initiative, Transforming Boroondara Program.
You will be instrumental in driving this change across the organisation using best practice approaches to successfully support us from the now to our desired future state.
With so much going on it’s a great time to join Boroondara!
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