- Company vehicle + monthly fuel allowance
- Work within an extensively refurbished and modern automotive facility
- Career dev't opp with one of Australia's leading automotive groups
Are you an experienced Automotive Service Advisor looking for your next career opportunity?
We are seeking a motivated, customer-focused and professional Automotive Service Advisor to join our busy and growing Service Department in Midland.
This is an excellent opportunity to represent the trusted Mitsubishi brand while working within a dynamic multi-franchise Service Department supporting a portfolio of leading automotive manufacturers.
You will be joining the team at an extensively refurbished automotive facility, providing a modern and professional working environment. The broader facility features contemporary showrooms representing Mitsubishi and other leading automotive brands, a premium used vehicle showroom, and dedicated café and customer lounge areas.
As a key link between our customers and workshop, you will play an important role in delivering a high standard of customer service, building long-term customer relationships and contributing to the continued success of the Service Department.
If you are passionate about the automotive industry, take pride in delivering excellent customer service and enjoy working in a fast-paced environment, we encourage you to apply.
The Role
As an Automotive Service Advisor, you will be responsible for:
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Providing a professional and welcoming experience for customers visiting the Service Department
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Listening to customer concerns and providing appropriate recommendations regarding vehicle servicing, maintenance and repairs
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Managing service bookings and ensuring appointments are scheduled efficiently
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Liaising closely with Technicians to obtain accurate information, estimates and expected repair timeframes
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Keeping customers informed throughout the servicing and repair process
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Providing professional advice regarding recommended maintenance, repairs and genuine manufacturer products
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Building strong and long-term relationships with customers to support customer satisfaction and retention
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Identifying appropriate opportunities to recommend additional products and services that add value to the customer's vehicle ownership experience
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Managing customer enquiries and resolving concerns professionally and efficiently
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Ensuring repair orders, invoices and associated documentation are completed accurately and in a timely manner
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Working collaboratively with the wider Service Department to achieve operational and customer service objectives
What We're Looking For
To be successful in this role, you will ideally have:
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Previous experience as an Automotive Service Advisor or in a similar customer-facing automotive role
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Excellent communication and interpersonal skills
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A strong commitment to delivering a high standard of customer service
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Excellent listening, problem-solving and organisational skills
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The ability to manage multiple priorities in a busy and fast-paced environment
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A professional, proactive and positive approach to work
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Strong attention to detail and administrative accuracy
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The ability to build rapport and maintain strong customer relationships
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Sound commercial awareness and the ability to identify opportunities to add value for customers and the business
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Strong computer literacy
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A current and valid WA Driver's Licence
Previous experience working with Mitsubishi or another automotive manufacturer will be highly regarded; however, it is not essential.
What's in it for YOU?
Company vehicle and monthly fuel allowance
Excellent remuneration package with attractive earning potential
Work within an extensively refurbished and modern automotive facility
The opportunity to represent the trusted Mitsubishi brand
Genuine career development and progression opportunities within Autoleague
Paid parental leave
️ Long service and loyalty incentives
Salary package your next vehicle through novated leasing
Employee discounts and offers on restaurants, hotels, entertainment and more Australia-wide
Access to free and confidential counselling through our Employee Assistance Program (EAP)
Free Swan Yacht Club membership
Discounted rates for First Aid training
Who We Are
The Service Department forms part of CARCO Midland, proudly backed by Autoleague, one of Australia's largest and most innovative automotive retail groups.
CARCO Midland represents a range of leading automotive brands, including Mitsubishi, Nissan, Isuzu, Suzuki, XPENG and JAC, with a busy multi-franchise Service Department supporting customers across these manufacturers.
More than just a dealership, CARCO Midland offers a diverse range of services, including luxury, classic and exotic vehicle sales, finance and insurance solutions, and vehicle consignment services. We are also home to Opposite Lock Midland, WA Car Buying Centre and Midland City.
As part of the Autoleague Group, our employees have access to genuine opportunities for professional development, career progression, and mobility across a growing national automotive organisation.
Ready to Apply?
If you are a motivated and customer-focused automotive professional looking to further your career as a Service Advisor, we would like to hear from you.
Please submit your resume by clicking 'Apply'.
Due to the number of applications received, only shortlisted candidates will be contacted.
Please note: Autoleague is an Equal Opportunity Employer that embraces and values equality, cultural diversity and inclusion. All shortlisted applicants will be required to undertake pre-employment checks, including police and medical checks.
