Youthworks Outdoors
7 Sept
Written By Human Resources
Division/Branch: Youthworks Outdoors
Location: Port Hacking
Job Type: Casual (includes weekend, early morning, and evening work when required)
Closing Date: As soon as the position is filled
Youthworks Outdoors provide a place of temporary community for groups for relational and personal growth. We are intentional partners to schools, churches and like-minded community groups through networking, collaboration, and facilitation of Word ministry. We are providers of outstanding venues in amazing locations and Christian hospitality. We believe our interactions with our guests and each other are opportunities to promote and proclaim the gospel.
About the role
The purpose of this position is to play a key role in contributing to our guest's satisfaction and enhance Youthworks reputation, whilst providing high quality housekeeping service.
Your responsibilities
Housekeeping Service
Follow the safety and procedural protocols contained in Youthworks’ documentation
Guest Group Use Areas
Manage a high-quality guest-centered housekeeping service that achieves a pleasant experience for guests and promotes Youthworks in a positive way
Ensure that housekeeping service is provided to guest groups in a timely fashion
Ensure that relevant linen service is provided including when necessary but not limited to removal / replacement of dirty mattress protectors and regular changeover of linen
Ensure that the Centre(s) are properly prepared and ready in a timely manner for each incoming guest group
Ensure that all housekeeping equipment and related items are stored properly and maintained to the appropriate standards
Inform the relevant personnel chemical and cleaning stocks are low.
Other areas
General cleanliness of the central office area, staffroom space and the allocated casual staff accommodation areas
Upkeep and general cleanliness of all housekeeping related areas such as but not limited to chemical storage and linen storage areas
Additional Responsibilities
Interact with guests in a friendly and courteous manner and communicate accurate and consistent information as it relates to Youthworks’ policies and procedures.
Provide input and feedback on system improvement measures that ensure excellence in service to guests
Ensure that any irregularities in operations and systems are reported to relevant stakeholders as soon as possible
Undertake other duties related to the role as directed by the Head Housekeeper or the Centre Manager
You will need to demonstrate
Employee responsibilities
Attend Youthworks training
Adhere to Youthworks policies and procedures
Keep abreast of industry knowledge, initiatives, and changes for continuous improvement in service delivery
Perform additional duties within skill set as required from time to time
Comply with Youthworks standards as well as industry regulations and safety standards
Contribute to the improvement of the policies and procedures
Ensure all relevant reporting occurs promptly, is enacted as needed and filed accordingly
Model Christian behavior in all aspects of the role
Work autonomously and effectively in a ministry environment where it is important that time is used efficiently, honestly, and resourcefully
Be an active team member participating in team meetings, and be an active member of the Youthworks community
Demonstrate continual commitment to Youthworks’ Mission
Work consistently with the values and ethos of Youthworks as a Christian employer
What we would really like you to have
Essential
Organisational and time management skills with the ability to multitask and to be flexible to reflect changes in priority
Well-developed written and verbal communication skills with a focus on providing strong customer service
A systematic and focused approach to tasks with a strong attention to detail
An ability to work with a wide range of employees to achieve effective outcomes
A strong work ethos
A willingness to work within an Anglican organisation
Commitment to work with Youthworks mission
Verified and Cleared NSW Working With Children Check number for paid employment
Desirable
Personal Christian faith
Experience in housekeeping / commercial cleaning
Chemical handling qualifications
