JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
As a Guest Service Ambassador at JLL, you'll be the face of hospitality for one of our premier client locations, delivering an exceptional front-of-house experience that leaves a lasting impression. You'll own the day-to-day operation of the welcome reception desk and orchestrate every touchpoint of the guest journey—from pre-arrival coordination through to departure. This role is about creating moments that matter: ensuring every visitor, client, and employee feels genuinely welcomed and supported from the moment they arrive. At JLL, we are collectively shaping a brighter way—for our clients, ourselves and our fellow employees—and you'll embody that commitment through first-class hospitality and seamless service delivery. Working collaboratively with security, workplace services, facilities teams, and event coordinators, you'll demonstrate a deep understanding of guest needs and consistently exceed expectations. You'll also support meeting and event logistics, manage visitor compliance systems, and maintain immaculate front-of-house spaces that reflect the highest standards of professionalism. What sets JLL apart is our culture of collaboration, locally and across the globe, and in this role you'll be a vital connector across multiple teams and touchpoints, ensuring every experience is smooth, welcoming, and memorable.
An Overview of the role:
Deliver exceptional reception and front-of-house services, creating a positive and professional first impression for all guests, clients, and visitors
Manage visitor pre-registration and check-in through the Traction Guest Management System, ensuring full compliance with health and safety, legal, and security protocols
Act as an in-person concierge, providing information about the local area, office facilities, building amenities, and upcoming company events
Support event hosts with guest registrations, check-ins, and arrivals to ensure seamless and well-coordinated experiences
Coordinate meeting room bookings, prioritise VIP engagements, and reset spaces between uses to maintain show-ready standards at all times
Collaborate with janitorial and workplace services teams to ensure meeting rooms, event spaces, and reception areas are immaculately maintained and cleaned
Manage mailroom operations and incoming deliveries, maintaining clear communication channels and high service standards throughout the process
Utilise communication platforms including Slack to respond to enquiries, create optimised workflows, and convert requests into REWS ticketing system entries as needed
Maintain a polished, uncluttered reception desk and waiting areas in line with global presentation standards, ensuring all front-of-house spaces reflect professionalism and hospitality excellence
Sounds like you? This is what we are looking for:
Minimum 2 years of experience working in a corporate office environment with exposure to front-of-house or guest-facing responsibilities
Strong customer service background in a fast-paced, dynamic environment with demonstrated ability to manage multiple priorities simultaneously
Intermediate to advanced IT skills with proficiency in digital workplace tools and systems (experience with Slack, Google Workspace, or similar platforms preferred)
Fluency in English, both written and verbal, with excellent interpersonal and communication abilities
Highly organised with strong attention to detail and the ability to prioritise tasks effectively under pressure
Proven problem-solving skills and a collaborative team mindset, with the ability to build positive working relationships across diverse teams
Professional presentation and demeanour, with the ability to maintain composure, discretion, and a welcoming presence at all times
Demonstrated ability to multitask, manage projects independently, and consistently meet deadlines in a busy office environment
Background or experience in hospitality, retail, or luxury service environments is advantageous and demonstrates a passion for delivering service excellence
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ513713
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
