About this role
As a Guest Services / Housekeeping Team Member, you will be an integral part of our small, close-knit team, helping to deliver exceptional service and maintain the high standards our guests expect. This is a varied, hands-on role that combines reception and housekeeping duties, with no two days the same. You will be responsible for welcoming guests, assisting with reservations and enquiries, preparing and servicing guest rooms, maintaining public areas, and supporting the overall operation of the hotel. We are looking for someone who is reliable, adaptable, takes pride in their work, and enjoys working collaboratively in a fast-paced hospitality environment.
About you
We are looking to attract the top 5%, the naturally driven and self-motivated with ambition and goals, people who are fearless in the disciplined hard work and sacrifices required to succeed. This is not a clock-in-and-out culture; we are building something special. That requires special people.
We are reimagining these businesses from the ground up, which means the only constant is fast-paced change.
Therefore, you must be highly adaptable to change and thrive in an environment that is in a hurry to get things done.
Our commitment to continuous improvement means you must be highly resilient and able to take on feedback without being defensive. Most people don’t like feedback, but those of us who embrace it realise it’s the foundation of personal growth and mastery.
If you view your job as a vocation and not just a job, this might be the place for you.
Responsibilities
- Deliver friendly, professional, and efficient customer service to all guests.
- Complete guest check-ins and check-outs accurately using the hotel property management system.
- Manage reservations, phone calls, emails, and guest enquiries.
- Process payments, pre-authorisations, and maintain accurate guest records.
- Prepare and service guest rooms to hotel standards.
- Clean and maintain public areas, reception, and back-of-house areas.
- Restock guest amenities, linen, and housekeeping supplies.
- Identify and report maintenance issues or safety hazards promptly.
- Ensure all work is completed in line with hotel policies, procedures, and cleanliness standards.
- Assist with laundry duties and linen management as required.
- Handle guest requests and resolve minor concerns professionally, escalating issues where necessary.
- Follow all workplace health and safety, hygiene, and security procedures.
- Work collaboratively with all team members to ensure the smooth day-to-day operation of the hotel.
- Maintain a professional appearance and represent the hotel positively at all times.
- Perform other reasonable duties as directed by management to meet operational needs.
Qualifications
- Previous experience in hospitality, guest services, housekeeping, or customer service is preferred but not essential.
- Excellent communication and interpersonal skills.
- Strong customer service focus with a friendly and professional manner.
- High attention to detail and commitment to cleanliness and presentation.
- Ability to work independently and as part of a team.
- Strong organisational and time management skills.
- Ability to multitask and adapt to changing operational priorities.
- Computer skills and confidence using booking or point-of-sale systems (training provided where required).
- Physically capable of performing housekeeping duties, including lifting, bending, standing, and repetitive tasks.
- Reliable, punctual, and flexible with working hours, including weekends, public holidays, and shift work.
- Current Australian work rights.
- Current driver's licence and reliable transport is desirable.
Pay: $26.44 – $44.00 per hour
Benefits:
Experience:
- Hotel reception : 1 year (Preferred)
- housekeeping: 1 year (Preferred)
Work Authorisation:
Work Location: In person
