Part-time reception and admin role in a busy, growing physiotherapy practice — Officer
PHYSIO ON GROUP is looking for a warm, organised and genuinely capable receptionist to join our Officer clinic three days a week. If you take pride in running a front desk that feels calm and welcoming — and in keeping the admin behind it airtight — we'd like to hear from you.
About us
PHYSIO ON GROUP is a multi-location musculoskeletal physiotherapy practice serving the Cardinia and Casey communities, including Officer, Pakenham, Beaconsfield, Berwick, Clyde North and Cranbourne East. We are an accredited WorkCover, TAC and NDIS provider, a certified GLA:D® centre, and a preferred provider with several major health funds.
Our team is experienced, collegial and clinically serious — and our patients tell us the front desk is a big part of why they keep coming back.
The role
Working alongside our physiotherapists, you'll be the first point of contact for every patient who walks in or calls.
Your day will include:
- Greeting patients and managing the reception area
- Answering phones, triaging enquiries and booking appointments
- Managing the practice diary — rebookings, cancellations, waitlists and clinician schedules
- Processing payments, HICAPS private health claims, Medicare EPC/CDM claims and third-party billing (WorkCover, TAC, NDIS)
- Patient recall calls and follow-up to keep treatment plans on track
- New patient registration, consent and file management
- Correspondence with GPs, insurers and case managers
- General clinic administration, stock ordering and keeping the space presentable
About you
Essential:
- Previous reception, customer service or administration experience — healthcare setting strongly preferred
- Excellent phone manner and written communication
- Confident with practice management software and comfortable learning new systems
- Strong attention to detail, particularly with billing and claiming
- Able to prioritise calmly when the phone, the front desk and a clinician all need you at once
- Reliable, punctual and available for the rostered days
- Current Working with Children Check (or willing to obtain)
Desirable:
- Experience with Nookal (or similar — Cliniko, PracSuite, Front Desk)
- Familiarity with Medicare, HICAPS and WorkCover/TAC claiming
- Experience in allied health or general practice
What we offer
- [$30-35] per hour plus superannuation
- Consistent, family-friendly hours — 3 days per week, [shift times], no weekends
- A supportive, well-run clinic with clear systems and documented processes
- Genuine training and induction — you won't be thrown in the deep end
- Free on-site parking
- Scope for additional hours as the practice grows
Pay: From $30.00 per hour
Expected hours: 18.0 per week
Application Question(s):
- How many years' experience do you have as a medical receptionist?
- Do you have experience using practice management software? Which ones?
- How much notice are you required to give your current employer?
Work Location: In person
