We are seeking an experienced and motivated Hotel Manager to oversee the day-to-day operations of our hotel and associated properties. This leadership role requires a hands-on professional who is passionate about hospitality, customer service, team development, and business performance.
Employment Type:
Full-Time
Location:
Gallery Hotel, Bibra Lake WA 6163
Salary:
AUD $79,500 – $89,000 per annum plus superannuation
Reports To:
Managing Director
Key Responsibilities:
- Ensure customer satisfaction and actively manage customer feedback and reviews.
- Handle guest complaints in a professional and timely manner.
- Provide guests with local tourism information and assist guests in arranging transportation.
- Ensure property presentation is of the highest standard.
- Supervise café, conference room, reservations, reception, room service, and housekeeping activities.
- Oversee hotel facilities such as gardens and general facility maintenance.
- Manage the company's other properties as required.
- Ensure timely and accurate reporting of financial and operational issues.
- Manage and lead team members to ensure efficient and effective daily hotel operations in compliance with OHS.
- Support team members to accomplish their tasks and KPIs.
- Drive a positive team culture and encourage professional development opportunities for all team members.
- Ensure company standards, policies, and procedures are adhered to and represent the company in a positive and professional manner.
- Work with the owner on marketing, revenue, budgets, forecasts, pricing, and business plans.
- Build relationships with all key stakeholders, including body corporate, guests, customers, team members, and potential clients.
- Assess and review hotel security plans for the entire property.
The Ideal Applicant Will Have:
- Previous operations management and leadership experience in a hotel operation.
- Experience in all hotel aspects preferred such as reception, housekeeping, accounts, purchasing, maintenance, and supervision.
- Minimum 1-year experience in accommodation business management role.
- Strong analytical skills, financial acumen, and marketing skills.
- Leadership that leads from the front, not always from a desk.
- Strong focus on customer service and guest expectations.
- Ability to accept personal accountability and provide clear leadership and direction to all team members.
- Strong interpersonal and communication skills.
- The ability to speak multiple languages is desirable but not essential.
Application:
If you have the skills and attributes, please submit your resume and cover letter. Only shortlisted candidates will be contacted.
Permitted to work permanently with no restriction on hours (citizen, permanent resident)
Pay: $79,000.00 – $89,000.00 per year
Benefits:
Work Location: In person
