Service Relationship Coordinator
Location: Flexible across Castle sites
Full-Time: $37.93
Join Our Passionate Team at Castle
At Castle, we’ve been making a difference since 1991, helping individuals with diverse abilities lead meaningful lives in the vibrant communities of Newcastle, Hunter, Port Stephens and the Central Coast. We’re not just a company; we’re a dedicated team committed to opening a world of possibilities through diversity, inclusion, and the value of employment.
Your Opportunity Awaits
As a Service Relationship Coordinator, you’ll play a key role in building and strengthening referral pathways, enhancing service delivery, and supporting business growth through Castle’s marketing and engagement strategy.
In this role, you will:
-
Build and maintain strong relationships with participants, employers, referral partners, and community organisations, identifying opportunities to grow referral pathways and engagement.
- Provide high-quality information and support to internal and external stakeholders, contributing to service delivery, planning, and continuous improvement.
- Contribute to marketing and engagement initiatives, including campaigns, events, and the development of promotional materials and communications.
- Use CRM systems and business tools to manage relationships, track outcomes, and ensure accurate reporting.
- Navigate complex stakeholder environments, supporting problem-solving and delivering positive outcomes.
What You’ll Need to Succeed
If you do not meet every requirement, we still encourage your application. We value passion, potential, and lived experience.
- Demonstrated experience (3–5+ years) in stakeholder engagement, business development, or relationship management, with the ability to build strong, trusting relationships.
- Proven experience implementing marketing activities, including campaigns, events, promotional materials and communications.
- A proactive, solution-focused mindset with strong problem-solving skills, and the confidence to work both independently and collaboratively.
- Excellent communication skills, including the ability to manage complex or sensitive conversations and build rapport with a range of stakeholders.
- Strong networking skills, with the ability to develop relationships that deliver mutual benefit.
- Experience using CRM systems and business technologies.
- A genuine passion for supporting people and improving outcomes for individuals with disability.
- Relevant qualification (Diploma or higher) or equivalent experience.
- Knowledge of NDIS, inclusive employment services, or willingness to learn.
Essential Requirements:
-
Current driver’s licence or access to reliable transport.
- Willingness to obtain a NDIS Worker Check and Working With Children Check.
- Alignment with Castle’s Vision, Purpose and Values.
Why You’ll Love Working With Us:
-
Inclusive, supportive workplace culture
- Opportunities to develop skills across engagement, marketing and stakeholder relationships
- Salary packaging benefits to boost your take-home pay
- Fully maintained company vehicle, laptop and phone.
- Work that makes a real difference in the lives of people with disability
Ready to Make a Difference? Apply Now!
Apply with your CV and a cover letter outlining your experience and interest in this opportunity.
For more information, please contact HR at [email protected]
Castle promotes a workplace that actively seeks to include, welcome, and value the unique contributions of all people. We strongly encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.
Castle also promotes accessibility throughout all hiring campaigns. Please let us know if you require assistance.
Castle’s services operate from the lands of the Darkinjung, Awabakal, Worimi and Wonnarua peoples. We acknowledge the Traditional custodians of the lands where we work and live, and we pay our respects to Elders past and present.
For over 30 years, Castle has helped people with disabilities, mental health conditions, chronic illnesses and injuries find work and live meaningful lives the Newcastle, Hunter, and Central Coast regions. Castle’s group of highly passionate people, provide support to individuals to empower and facilitate them to be financially and socially independent through a range of community referral partners, capacity building, social interactions, training, education and employment. Castle provides guidance and supports to employers to have inclusive workplaces through recruitment, on the job training and support and workplace education. We believe in the power of diversity, the responsibility of inclusion and the value of employment.
