Senior Account Manager – Digital Marketing (Australia)
Location: Australia (Remote / Hybrid)
Employment Type: Full-Time
Experience Required: 5+ Years
About Clickmatix
Clickmatix is an award-winning digital marketing agency headquartered in Melbourne, Australia. We help businesses grow through SEO, Google Ads, Meta Ads, Website Development, AI-powered marketing strategies, and Conversion Rate Optimisation.
We're looking for an experienced Senior Account Manager based in Australia to lead client relationships, drive client retention, mentor our Account Management team, and identify growth opportunities across our client portfolio.
This is a senior client-facing leadership role that combines strategic account management, team leadership, and business growth.
About the Role
As a Senior Account Manager, you'll become a trusted advisor to Australian business owners while ensuring our clients receive outstanding service and measurable business results.
You'll manage a portfolio of approximately 35+ active clients, lead strategic client conversations, support junior Account Managers, and work closely with our SEO, Paid Media, Web Development, Design, and Content teams to deliver exceptional outcomes.
Success in this role is measured through client retention, account growth, customer satisfaction, and leadership.
Key ResponsibilitiesClient Portfolio Management
- Manage a portfolio of approximately 35+ active digital marketing clients, including key strategic accounts.
- Build long-term relationships with business owners and decision-makers.
- Conduct onboarding, monthly strategy meetings, campaign review meetings, and quarterly business reviews.
- Ensure clients clearly understand campaign performance, deliverables, ROI, and future growth opportunities.
- Act as the primary point of contact for assigned clients.
Client Success & Retention
- Maintain strong client relationships through proactive communication and strategic advice.
- Drive high levels of client retention and account renewals.
- Identify at-risk accounts early and implement recovery plans before issues escalate.
- Take ownership of client escalations and ensure timely resolution.
- Work closely with delivery teams to ensure campaigns meet agreed objectives and timelines.
Account Growth
- Identify opportunities to upsell and cross-sell SEO, Google Ads, Meta Ads, Website Development, CRO, AI solutions, and other digital marketing services.
- Develop growth plans for existing clients.
- Encourage client referrals, Google Reviews, video testimonials, and case study opportunities.
- Contribute to increasing recurring revenue through existing client relationships.
Team Leadership
- Lead, mentor, and support a team of 4+ Account Managers.
- Conduct regular account review meetings and coaching sessions.
- Assist team members with client strategy, renewals, difficult conversations, and escalations.
- Promote best practices across client communication and account management.
- Support management in improving team performance and client experience.
Service Delivery & Collaboration
- Collaborate with SEO, Paid Media, Website Development, Design, Content, and Operations teams.
- Ensure internal teams have clear priorities, client objectives, and action items.
- Review campaign performance, reports, and recommendations before they are presented to clients.
- Maintain strong communication between Australian clients and offshore delivery teams.
Operational Excellence
- Maintain accurate client records, meeting notes, and follow-up actions within the CRM.
- Ensure projects progress smoothly through effective communication with internal teams.
- Follow account management processes and continuously identify opportunities to improve efficiency and client satisfaction.
What We're Looking For
- Minimum 5 years' experience in Digital Marketing Account Management within an agency environment.
- Must currently reside in Australia with unrestricted working rights.
- Proven experience managing Australian business clients.
- Strong understanding of:
- SEO
- Google Ads
- Meta Ads
- Website Development
- Local SEO
- Digital Marketing Strategy
- Demonstrated success improving client retention and growing existing accounts.
- Experience mentoring or leading Account Managers.
- Excellent communication, presentation, negotiation, and relationship-building skills.
- Strong commercial mindset with the ability to identify growth opportunities.
- Highly organised with excellent project management skills.
- Comfortable working with remote and offshore teams.
Preferred Experience
Experience using CRM systems, project management software, Google Analytics, and AI productivity tools.
Knowledge of AEO (Answer Engine Optimisation), GEO (Generative Engine Optimisation), and AI-driven marketing strategies will be highly regarded.
Key Performance Indicators (KPIs)
Success in this role will be measured by:
- Client Retention Rate
- Revenue Retention
- Account Renewal Rate
- Client Satisfaction
- Upsell & Cross-sell Revenue
- Client Referrals & Reviews
- Team Performance & Coaching
- CRM & Process Compliance
- Escalation Resolution
- Portfolio Growth
What Success Looks Like
Within your first 90 days, you will:
- Build strong relationships with your client portfolio.
- Successfully take ownership of key client accounts.
- Support and mentor the Account Management team.
- Improve client engagement and retention.
- Identify account growth opportunities and contribute to recurring revenue growth.
- Become a trusted strategic advisor to both clients and internal teams.
What We Offer
- Competitive salary package based on experience.
- Performance-based bonus opportunities.
- Flexible remote/hybrid working environment.
- Opportunity to work with leading Australian businesses.
- Career progression into senior leadership.
- Collaborative and supportive team culture.
- Ongoing professional development and training.
- Opportunity to work with innovative AI-powered marketing technologies.
Application Question(s):
- How many years of digital marketing agency account management experience do you have?
- Do you currently reside in Australia and have unrestricted working rights?
- How many active client accounts were you personally managing?
- What was the approximate monthly recurring revenue (MRR) value of your client portfolio?
- Have you managed or mentored Account Managers? If yes, how many?
- Which digital marketing services are you comfortable discussing directly with clients?
- What is your current salary package?
- What are your current salary expectations?
- What is your notice period?
Work Location: Remote
