Demonstrated ability to provide outstanding customer service in a busy reception or administrative environment, with the ability to communicate professionally, confidently and respectfully with students, parents, staff, visitors and external stakeholders.
Demonstrated commitment to collaboration, continuous improvement and professional learning, with the ability to build positive working relationships and contribute to a welcoming, inclusive and professional school environment.
Demonstrated experience producing professional publications, newsletters or digital communications, with proficiency in software such as Adobe InDesign, Canva or similar. A portfolio of work may be requested during the selection process.
Demonstrated organisational, administrative and time management skills, including the ability to manage competing priorities, exercise sound judgement, maintain confidentiality, and work effectively in a fast-paced environment while maintaining a high level of accuracy and attention to detail.
Demonstrated proficiency in Microsoft Office and the ability to quickly learn new software and administrative systems. Experience using CASES21, Compass or similar education management systems would be highly regarded.
Balwyn High School (BHS) is a leading Victorian Government school known for academic excellence and a broad co-curricular offering.
The Communications and Administration Officer is a key member of the Finance and Administration Team, providing exceptional front office reception and administrative support while coordinating the school's internal and external communications. As one of the first points of contact for students, parents, staff and visitors, the role plays an important part in creating a welcoming, professional and efficient experience for the school community.
The position combines strong customer service and administration skills with an eye for communication and design. Working collaboratively across the school, you will support the day-to-day operations of the front office while producing professional publications that celebrate and promote the achievements of Balwyn High School.
Reception and Front Office
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Act as one of the first points of contact for students, parents, staff, visitors and external agencies, providing a professional, welcoming and customer-focused service.
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Manage the reception area, ensuring visitors are greeted, signed in and directed appropriately.
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Respond to telephone, email and face-to-face enquiries, resolving matters where possible and referring enquiries to the appropriate staff member.
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Provide accurate information to families, students and visitors while maintaining confidentiality and professionalism.
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Support the smooth day-to-day operation of the Administration Office and contribute to a positive experience for the school community.
Administration
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Provide high-quality administrative support across the school, including mail handling, filing, stock control, calendar support and document preparation.
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Maintain student, family and staff records using CASES21, Compass and other Department systems.
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Provide support with the printing, collation and distribution of school documentation.
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Assist with the maintenance, monitoring and basic troubleshooting of school printers, liaising with service providers where required.
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Assist with data entry, reporting and record management.
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Support the administration of school events, excursions, information evenings and Presentation Night.
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Provide administrative support to the First Aid Officer and broader Education Support team as required.
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Assist with other administrative projects and duties as directed by the Business Manager or Principal.
Communications and Publications
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Coordinate the production of The Lion school newsletter.
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Design and produce professional publications using Adobe InDesign and other design software.
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Collaborate with staff, students and the AV team to source stories, photographs and content showcasing school achievements.
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Ensure publications are accurate, well presented and aligned with the school's branding and style guidelines.
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Update communication materials across digital platforms, including website content where required.
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Liaise with printers and external suppliers to coordinate publication production.
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Support the promotion of school events, initiatives and achievements through high-quality communications.
Individuals with the aptitude, experience and/or qualifications to fulfill the specific requirements of the position.
The department is committed to diversity and inclusion and developing a workforce that is representative of the community we service. We value diversity and inclusion in all forms - culture, gender, religion, ethnicity, LGBTIQA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for roles within the Department. The Department recognises that the provision of safe, respectful and inclusive workplaces is essential to high performance and promotes flexible work and diversity across all schools and Department workplaces. It is our policy to provide reasonable adjustments for staff with disability (see Workplace adjustment guidelines).
Additional support and advice on the recruitment process is available to Aboriginal and/or Torres Strait Islander candidates from the Koorie Outcomes Division (KOD) via
[email protected]
Applicants seeking part-time employment are encouraged to apply for any teaching service position and, if they are the successful candidate, request a reduced time fraction. Such requests will be negotiated on a case-by-case basis and will be subject to the operational requirements of the school.
Victorian government schools are child safe environments. Our schools actively promote the safety and wellbeing of all students, and all school staff are committed to protecting students from abuse or harm in the school environment, in accordance with their legal obligations including child safe standards. All schools have a Child Safety Code of Conduct consistent with the department's exemplar available at:
https://www2.education.vic.gov.au/pal/child-safe-standards/policy
The department's employees commit to upholding the department's Values: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights. The department's Values complement each school's own values and underpin the behaviours the community expects of Victorian public sector employees, including those who work in Victorian Government Schools. Information on the department values is available at:
https://www2.education.vic.gov.au/pal/values-department-vps-school-employees/overview
Applicants are free to structure their application in any manner they choose, but must ensure that the following are included:
A specific response to all the selection criteria. It is suggested that applicants limit their response to no more than 3 pages.
The names and contact details of up to three referees who can provide information regarding the applicant in relation to the selection criteria.
Must apply via School Jobs Vic: https://www.vic.gov.au/school-jobs
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All staff employed by the Department and schools have access to a broad range of employment conditions and working arrangements.
- Appointment of successful applicants will be made subject to a satisfactory pre-employment conditions check.
- A probationary period may apply during the first year of employment and induction and support programs provided.
- Detailed information on all terms and conditions of employment is available on the Department's Human Resources website at http://www.education.vic.gov.au/hrweb/Pages/default.aspx
Information about Balwyn High School, its ethos, programs, the Strategic Plan, Vision, Values and Mission Statement can be found at our website: https://www.balwynhs.vic.edu.au/
