Lorikeet is a newly established Australian AI startup founded in 2024 by former Google and Stripe executives. The company develops AI-powered customer support platforms designed to automate complex customer service operations for businesses.
A Customer Success Manager works closely with enterprise clients to ensure they successfully implement and maximize the value of Lorikeet's AI customer support platform. The role focuses on customer onboarding, relationship management, product adoption, and identifying opportunities to improve client outcomes and retention.
Key Responsibilities:
- Manage a portfolio of enterprise customer accounts.
- Lead onboarding and implementation of the AI platform.
- Build long-term relationships with customers and key stakeholders.
- Monitor product adoption and customer health metrics.
- Provide product training and best practice recommendations.
- Collaborate with product, engineering, and sales teams to address customer needs.
- Resolve customer issues and coordinate timely solutions.
- Identify opportunities for account growth, renewals, and upselling.
- Prepare customer success reports and business reviews.
- Gather customer feedback to support product improvements.
Pay: From $10,000.00 per month
Benefits:
- Childcare assistance
- Company car
- Dental insurance
- Health insurance
- Life insurance
- Parental leave
- Professional development assistance
- Profit sharing
- Relocation assistance
- Vision insurance
Work Location: In person
