Panthers Group and Pullman Sydney Penrith have an exciting opportunity for a passionate and enthusiastic Assistant Night Manager to join the Hotel and Western Sydney Convention Centre!
Introducing WSCC & Pullman Sydney Penrith
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Penrith’s first five-star international hotel, offering 152 luxurious guest suites, an elite fitness centre, sauna, restaurant, bar and café, plus secure underground parking
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Western Sydney’s largest Conference and Convention Centre, featuring 1,250sqm of premium event space, a dedicated bar, reception and green room, and best-in-class audio visual technology
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Marcel Bar & Bistro – a 120-seat dining destination delivering an elevated and contemporary culinary experience
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Tori Lobby Bar & Café – a stylish, bespoke all-day dining venue at the heart of the hotel, perfect for relaxed dining and social gatherings
The Benefits of the Role
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Inclusive, Flexible and Engaging Working Environment built on Strong Values and Authenticity.
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Training and Development with Global Career Opportunities
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Staff discounts across Accor’s 5,000+ hotels worldwide, plus Food & Beverage discounts at Panthers Group venues
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A range of leave options and additional employee benefits
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Complimentary onsite parking
The Role of Assistant Night Manager
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Assist the Night Manager with overseeing the hotel's overnight operations, ensuring the property operates efficiently and in line with hotel policies and procedures
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Support and complete the night audit process, including administrative and reporting tasks
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Provide strong leadership and guidance to the night team
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Handle guest enquiries, requests, and complaints in a professional and timely manner, ensuring appropriate follow-up and resolution
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Deliver efficient, friendly and professional customer service to all guests
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Ensure a smooth and detailed handover is completed for the incoming shift team
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Monitor the safety, security and presentation of the hotel during overnight operations
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Assist with coordinating departmental activities to ensure seamless hotel operations overnight
About You
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Previous experience in Front Office, Night Audit, or in a Team Leader, Supervisor, or a similar hotel role is highly advantageous
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Experience within a five-star or premium hotel environment is desirable, but not essential
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Knowledge and experience using Opera PMS is essential
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A passion for delivering exceptional guest service with a positive and professional attitude
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Excellent communication, problem-solving, and leadership skills
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Current Responsible Service of Alcohol (RSA) Certificate required
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Current First Aid and CPR certification required
Ready to Apply
If this sounds like the opportunity for you, please apply now!
