MED-EL is a global leader in hearing implant technology and research. While headquarters reside in Austria, our Australia/ New Zealand branch is based in Sydney at Mascot. MED-EL Hearing Implant Systems combines the latest scientific advances, engineering, and manufacturing techniques to offer performance, safety, and reliability. Here at MED-EL, we are proud to offer a diverse, team-focused culture driven by our passion to support candidates, recipients, their families, and clinical partners.
Within our Marketing area there is the opportunity in the role of Marketing Coordinator to serve as the primary driver of customer engagement and commercial growth by identifying opportunities, delivering strategic insights, and developing innovative solutions that strengthen customer relationships and expand market presence.
Role Responsibilities:
- Manage candidate and professional lead inquiries and effectively track data related to customer engagement activities and initiatives using CRM and other systems.
- Provide leadership and strategic guidance to regional MED-EL clinicians, enabling effective and consistent sales approaches that positively influence professional and candidate decision‑making and brand messaging across markets.
- Responsible for initiatives that impact on consumer knowledge and device choice.
- Arrange contacts with candidates and recipients as needed.
- Engage with cochlear implant recipient communities and mentors.
- Manage multi-channel campaigns including webinars directed at audiology professionals, cochlear implant patients and candidates.
- Increase MED-EL Australasia’s social media presence and advertising with targeted, data- informed campaigns.
- Managing various MED-EL platforms including accreditation, communication and visual content.
- Providing marketing support for new products and services launches.
- Operate within the budget and procedures and policies set forth by the company.
Required Qualifications
- Bachelor’s degree in a business or marketing related area.
- 3+ years’ experience in customer engagement, sales support, or commercial customer‑facing roles, ideally within healthcare or medical devices
- Experience with graphic design tools such as Adobe Creative Suite and digital marketing analytics tools such as Google Ads and Analytics.
- Demonstrated ability to build and maintain strong relationships with consumers and professionals.
- Experience in supporting or driving sales and customer engagement processes across the customer journey.
- Strong communication and presentation skills, with the ability to educate, influence, and build trust.
- Ability to collaborate cross‑functionally with clinical, customer service and marketing teams.
- Experience using CRM systems and customer engagement tools.
- Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
- Ability to analyze customer data and market trends to identify growth opportunities.
Preference given to candidates with experience in a health-related industry.
Pay: $80,000.00 – $85,000.00 per year
Work Location: In person
