About Grace Group
The Grace Group comprises of the Grace Removals, Grace Information Management; Grace Business Services, Grace Mobility Services, Grace Fine Art and Smartbox (Grace Self-Storage). We are leaders in the removals, storage and information management sector, and are considered Australasia’s largest independently owned company in our field. With over 60 branches across Australia and New Zealand, and an extensive global partner network, we have a reputation for quality and service excellence.
Do you have a passion for customer service and enjoy working in a team environment?
Looking for a role that offers hands-on experience with a clear pathway into sales and account management?
We’re seeking a motivated individual to join our team, where you’ll play a key role in delivering exceptional service to our clients while supporting sales initiatives that drive business growth.
This is a hands on role and will involve providing efficient, accurate and timely service to our clients as well as dealing with daily customer service duties. It is essential that you are self-driven and attentive to details as this position will be involved with:
In this role, you’ll provide efficient, accurate, and timely support to our clients and internal teams. Your day-to-day will include:
Managing incoming calls via front reception and directing them appropriately
Responding promptly to customer enquiries and resolving complaints with care
Supporting clients with onboarding and promoting Grace’s full range of offerings
Assisting with web training related to our processes
Supporting branch account sales initiatives and programs
Maintaining and updating Salesforce records
Contributing to team efforts to achieve monthly sales and service targets
To succeed in this role, you’ll bring:
Previous experience in a customer service role (office or contact centre preferred)
Strong communication and problem-solving skills
Attention to detail with sound data entry and administrative experience
A proactive, self-driven approach with the ability to take ownership of your work
A positive attitude and genuine passion for delivering great customer experiences
Competitive salary + superannuation
Flexible work arrangements – hybrid
Career development – mentoring, training, and internal mobility
Employee rewards and recognition – including Perkbox membership, paid personal development, EAP wellness program, novated leasing, and more
Inclusive culture – we celebrate diversity and welcome all backgrounds
