THE ROLE
The Senior Support Officer within the Temporary Accommodation Support Team is responsible for providing client centred supports to eligible households impacted by the January 2026 bushfires.
The role will triage and assess applications referred to the team via the Emergency Recovery Support Program. The role will work collaboratively with individuals seeking temporary accommodation, their support service providers, internal stakeholders and the broader Victorian Government to develop initiatives that deliver client centred outcomes and high service standards for all those interacting with the program.
To be considered for this role you will need to hold a valid unrestricted Victorian drivers licence and be able to commute to fire impacted communities as part of recovery efforts.
ACCOUNTABILITIES INCLUDE
- Assess client's needs and provide advice on temporary accommodation options from a range of established policy, procedures and standards.
- Work closely with external partners, such as support services and other government departments to identify, assess, and manage risks to ensure high standards of client centred outcomes.
- Provide timely expert advice and develop open and effective communication strategies including collection of highly complex, contentious, or sensitive information on matters of staff or business.
Please open the position description to read more.
HOW TO APPLY
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
Please apply to submit your interest in this position.
