THE ROLE
3 x Ongoing Positions
The Business Analyst plays a critical role within the Information Technology Services (ITS) Branch, supporting the demand, design and delivery of technology-enabled solutions that enhance the quality, accessibility, and efficiency of social services across the portfolio.
As a key member of the ITS team, the Business Analyst supports the shaping of ICT initiatives through the elicitation, analysis, and documentation of business needs, challenges, and opportunities. By applying structured business analysis expertise, they contribute to refining initiative scope and co-shaping initiatives that align with organisational priorities before advancing to detailed design or delivery phases.
The Business Analyst works collaboratively as part of a multidisciplinary team in the respective portfolio, firstly by partnering with and supporting Service Designers, domain experts, and technology teams to contribute to human-centred solutions, and secondly supporting the overall demand of the portfolio activities as directed by the manager. They will be flexible in this role, to develop skills from supporting and collaborating with other team members to ensure the portfolio achieves prioritised outcomes.
To succeed in the role, the Business Analyst must demonstrate strong analytical, communication, and stakeholder engagement skills, alongside the ability to effectively collaborate and support other team members in the portfolio, within a fast-paced environment. Their contributions drive meaningful outcomes that meets the demand and support the delivery of impactful ICT solutions aligned with organisational and user priorities.
ACCOUNTABILITIES INCLUDE
- Coordinate the intake of new IT initiatives, acting as a point of contact for business areas seeking to engage IT on emerging demands.
- Support workshops and facilitated sessions with business stakeholders, domain experts, and technology teams to gather requirements, validate findings, and build shared understanding.
- Communicate analysis findings clearly to stakeholders, ensuring a shared understanding of business needs.
Please open the position description to read more.
HOW TO APPLY
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
Please apply to submit your interest in this position.
