Classification: Information Technology Officer Class 2
Salary: $102,657 - $116,592 plus superannuation
Position No: 14530
Directorate: Digital Canberra
Advertised (Gazettal date): 25 August 2026
Contact Officer: Tresna Odoherty on [email protected] or (02) 6207 7756
Details: The Service Configuration Officer is responsible for maintaining the accuracy, integrity and availability of configuration data within the IT Service Management (ITSM) platform. Working in accordance with ITIL Service Asset and Configuration Management practices, the role supports the identification, creation, maintenance and retirement of Configuration Items (CIs) and their relationships, assists with automated discovery processes, and ensures configuration information is available to support service management processes and business stakeholders. The officer also contributes to governance and assurance activities through documentation reviews, configuration audits, and the identification, recording and communication of issues relating to service asset and configuration management.
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.
Note: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.
Opportunities for flexible working options could include hybrid working, being a combination of working from home, designated office based and FlexiSpace working locations across the ACT, part-time hours, job-sharing, flexible start, and finish times.
This position is located in a workplace designated for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk.
How to Apply: Please submit a current curriculum vitae and maximum two-page pitch outlining your suitability against the “What you require” section of the Position Description.
Applications should be submitted .
Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.
The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.
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