Business: LifeHealthcare
Location:
North Ryde, NSW, AU, 2113
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Employment Type: Maximum Term Full Time
Customer Care Coordinator
At LifeHealthcare, we’re on a mission to deliver life-changing medical solutions to patients across Australia and New Zealand. Our passion is health, and our purpose is making life better for patients, our partners, and our people.
We are part of EBOS MedTech, which operates in 9 countries through its portfolio of companies: LifeHealthcare (ANZ distribution), Australian Biotechnologies (allograft manufacturing), Cryomed (aesthetics), and Transmedic (SE Asia + Hong Kong distribution).
Across all these businesses, we are guided by a shared value: Connect. This reflects our commitment to building meaningful partnerships, sharing knowledge, and working together to create greater impact for the people and communities we serve.
This role presents a fantastic opportunity to be part of a high-performing team and make a meaningful difference every day.
Join the team that puts customers at the heart of everything we do. Do you love helping people and sorting things out? Come join our Customer Care team!
At LifeHealthcare, we’re all about making a real difference for patients, customers, and each other. If you’re a natural problem-solver who loves a friendly conversation and brings positive energy, you’ll feel right at home.
What you’ll be doing:
Connecting with customers and sales—handling calls, emails, and all sorts of order requests with confidence
Keeping our systems up to date (don’t worry, we’ll guide you through it)
Following up on deliveries and ensuring customers are always kept in the loop
Collaborating with warehouse, sales, and finance teams to keep everything running smoothly
Spotting any issues and promptly letting the right people know
What we're after:
Customer service experience (any industry’s fine)
Comfortable learning and exploring new systems
Friendly, organised, and ready to pitch in
A sense of humour and a can-do attitude
Why you’ll love it here:
Supportive team, flexible work, and plenty of laughs
Discounts on health insurance and other perks
Career growth across the EBOS MedTech group
Paid volunteer days and extra leave options
We celebrate wins—big and small!
LifeHealthcare is guided by a set of values; Accountable, Agile, Authentic, and Customer Centric that define who we are and how we work. We encourage and support our employees to live these values every day, and we offer a range of benefits to help you thrive, including:
Health insurance discounts
Career opportunities across the EBOS MedTech portfolio of companies
Generous parental leave
Employee referral programs
Option to purchase additional leave
Volunteer leave
Flexible work arrangements
Performance-based financial rewards for both individual and company success
