Chris O’Brien Lifehouse is one of Australia’s leading comprehensive cancer centres. Our purpose-built facility brings together treatment, research, education and emotional support—supporting patients and their families at every step of their cancer journey.
- 149 inpatient beds
- 11 operating theatres
- 18 ICU-level beds
The Opportunity
Hotel Services Manager is a key leadership role reporting to the Chief Operating Officer and is responsible for the end-to-end operational leadership and performance of Hotel Services at COBL.
You will lead the delivery of hospital-grade cleaning and housekeeping services, manage a cost centre including labour and consumables, and build high-performing relationships with internal stakeholders and contracted service providers (including catering and other outsourced hotel services).
Key Responsibilities
- Lead in-house housekeeping and environmental services, including rostering, recruitment, onboarding, training and performance management
- Ensure hospital-grade cleaning standards aligned to infection prevention and control requirements (including NSQHS expectations)
- Maintain and drive quality monitoring through cleaning audits, inspections and corrective actions
- Manage the Hotel Services cost centre, including labour and consumables within budget and identifying efficiencies and value for money
- Act as the key relationship manager for contracted services (e.g. catering, linen, waste and other nominated contractors), ensuring service standards, compliance and performance reporting
- Support work health and safety outcomes by ensuring contractor compliance and contributing to relevant COBL committees/processes
- Foster a safe, accountable team culture aligned with COBL values
About You
- You have demonstrated experience leading housekeeping or environmental services teams (rostering, recruitment, training and performance)
- You bring experience managing outsourced service contracts, monitoring KPI/service levels and holding providers to account
- You have strong capability in cost centre or budget management (workforce efficiency, forecasting and reporting)
- You understand infection prevention and control principles and can drive compliance to hospital-grade cleaning standards
- You have experience supporting accreditation/compliance through audit programs and continuous improvement
Essential Requirements
- Legal right to work in Australia
- National Police Check (within the last 6 months or willingness to obtain)
- Current Working with Children Check (WWCC)
- Compliance with Category A immunisation requirements
- Experience in acute healthcare environments with demonstrated leadership capability
- Experience in hospital-grade cleaning / infection prevention frameworks
Desirable
- Diploma in Hospitality Management (SIT50422) or related Healthcare business degree or equivalent.
- Knowledge of food safety systems and auditing (e.g. HACCP) for catering contract oversight
- Previous hospital/healthcare environment experience
What We Offer
- Competitive salary packaging options through Smart
- Subsidised gym membership via Fitness Passport (for you and family)
- Commonwealth Workplace Banking benefits
- Employee Assistance Program
- A values-led inclusive workplace where diversity is respected and supported
Inclusion Statement
COBL is committed to creating a culture of inclusion and respect. We welcome and encourage applications from people from culturally and linguistically diverse backgrounds, LGBTIQA+ communities, Aboriginal and Torres Strait Islander peoples, people with disability, and people of all ages and faiths.
Ready to Make a Difference?
If you’re passionate about delivering high-quality, patient-focused service and leading a team in a health environment, we’d love to hear from you.
