Summary:
The Operations Manager for Jesmond Central & Wallsend Village will oversee the daily operations of our property and housing services, ensuring efficient management and high-quality service delivery. This role is crucial for maintaining operational excellence and enhancing customer satisfaction within the property sector in Australia. The successful candidate will play a key role in driving operational improvements and fostering a positive working environment.
Responsibilities:
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Manage day-to-day operations of Jesmond Central & Wallsend Village, ensuring compliance with company policies and procedures.
- Oversee property maintenance and management, coordinating with contractors and service providers.
- Develop and implement operational strategies to improve efficiency and service quality.
- Monitor financial performance, including budgeting and cost control measures.
- Lead and motivate a team of staff, providing training and support to enhance performance.
- Ensure high levels of customer satisfaction through effective communication and service delivery.
- Conduct regular inspections of properties to ensure standards are met and maintained.
- Prepare reports on operational performance and present findings to senior management.
Qualifications:
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Bachelor's degree in Business Administration, Property Management, or a related field.
- Minimum of 3 years' experience in operations management, preferably within the property and housing sector.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficient in financial management and budgeting.
- Ability to analyse data and make informed decisions.
- Strong problem-solving skills and attention to detail.
- Familiarity with property management software and tools.
Haben is a privately owned funds and property management business that specialises in unlocking value from retail shopping centres currently located across the East coast of Australia. We are growing steadily whilst maintaining our personal touch and care both about our community of co-investors and partners, and the communities where our assets are located.
