Emergency Department Administration Officer (Casual)
Norwest Private Hospital | Bella Vista, NSW
Join a fast-paced Emergency Department where every shift makes a difference.
Are you an experienced administrator with exceptional customer service skills? Do you thrive in a busy environment and enjoy helping people when they need support most? We are looking for motivated and compassionate Administration Officers to join our Emergency Department team on a casual basis at Norwest Private Hospital.
Why Join Us?
✅ Professional development and ongoing training opportunities
✅ Work alongside a supportive and highly skilled healthcare team
✅ Onsite parking and convenient location near Norwest Marketown
✅ Be part of Australia's leading private healthcare provider
✅ Predominately Night and Afternoon shifts
About Norwest Private Hospital
At Norwest Private Hospital, patient care is at the centre of everything we do. Our dedicated team of specialists, nurses, allied health professionals, support staff and administrators work together to deliver outstanding healthcare experiences every day.
Equipped with advanced technology and robotics, our 277-bed hospital provides a comprehensive range of medical, surgical and obstetric services. We are recognised for excellence in orthopaedics, neurosurgery, cardiac services and maternity care, supporting the growing communities of Sydney's North West.
About the Role
As the first point of contact for patients, families and visitors, you'll play a vital role in creating a positive experience within our busy Emergency Department.
Your responsibilities will include:
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Managing a high-volume emergency reception desk
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Welcoming patients and visitors with professionalism and empathy
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Answering and directing telephone enquiries
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Preparing admissions and patient documentation
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Coordinating follow-up requests and communications
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Maintaining accurate medical records and administration systems
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Conducting health fund eligibility checks
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Collecting patient excesses and co-payments
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Liaising with clinical and support teams across the hospital
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Performing data entry and general administrative duties
What You'll Bring
We're looking for someone who is organised, adaptable and patient-focused, with the ability to remain calm and professional in a fast-paced environment.
Ideally, you will have:
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Previous administration or reception experience
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Outstanding customer service and communication skills
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Strong computer literacy and attention to detail
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The ability to manage competing priorities effectively
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A positive, team-oriented approach
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Availability to work rotating shifts across 7 days, primarily night and afternoon shifts.
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Availability to work a minimum of 2-3 shifts per week on an ongoing basis
Experience within healthcare or hospital administration will be highly regarded but is not essential.
Why Healthscope?
When you join Healthscope, you become part of our Community of Care. Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.
You’ll also benefit from:
- Flexibility to work across one or multiple hospitals across our network.
- Discounted health insurance (non-casuals only)
- Continuous professional development, education & support provided to encourage growth
We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us. We support each other, share learnings, celebrate successes and face challenges together.
Come and be the difference in our patient's lives.
Applications close: 3 August 2026
