Key Responsibilities:
1. Amazon Connect
- Hands-on Amazon Connect implementation experience
- Contact flows, IVR, routing, queues, agent workspace
- Experience integrating Connect with enterprise applications and customer platforms
2. AWS Integration & API Design
- API Gateway
- REST APIs
- Experience integrating multiple enterprise systems using AWS services
3. AWS Serverless Architecture
- AWS Lambda
- Step Functions
- SQS/SNS/EventBridge
4. Banking Domain Experience
