Choice of Living Health Centre is seeking a highly capable and professional Medical Receptionist to join our growing, patient-centred practice.
At Choice of Living, we are committed to delivering holistic, compassionate care in a calm and respectful environment that supports both our patients and our team.
This role is suited to an experienced individual who takes pride in delivering a calm, polished, and efficient front-of-house experience, and who can confidently manage the pace and complexity of a busy clinical environment.
The Opportunity
As a key member of our front desk team, you will play an integral role in shaping each patient’s experience while ensuring the smooth and professional operation of the clinic.
Key responsibilities include:
- Delivering a warm, composed, and professional welcome to patients
- Managing appointments with accuracy and efficiency, optimising clinic flow
- Handling phone enquiries with clarity, discretion, and confidence
- Processing billing, receipting, and payments with precision
- Maintaining accurate and well-organised patient records
- Supporting administrative operations with a high level of attention to detail
- Managing patient enquiries with empathy, professionalism, and sound judgement
- Assisting patients with over-the-counter health supplements and product enquiries in a professional and informative manner
- Monitoring stock levels, conducting stocktakes, and supporting inventory management of in-clinic products
About You
You are an experienced medical receptionist who is confident, reliable, and naturally organised. You bring a high standard of professionalism, communicate with ease, and remain composed under pressure.
Essential:
- Minimum 1 year recent experience in a GP or medical reception environment
- Strong working knowledge of Medicare, DVA, and Workers Compensation billing
- Proven ability to manage a high-volume front desk with accuracy and efficiency
- Excellent verbal and written communication skills
- Polished and professional phone manner
- Strong attention to detail and time management
- High level of discretion and commitment to patient confidentiality
- Confident computer skills and ability to adapt to practice systems
Desirable
- Experience with Best Practice software
- Proficiency in Mandarin and/or Cantonese (advantageous, not essential)
- Working With Children Check (WWCC)
- Current Driver’s Licence
Employment Details
- Part-time or casual position
- Approx. 15–20 hours per week (negotiable)
- Availability across Monday to Saturday, with flexibility required
- Opportunity for additional hours over time
Why Join Choice of Living Health Centre
- A respectful, supportive, and professional team culture
- A well-run, patient-focused clinic environment
- Meaningful work contributing to community health outcomes
- A role where your attention to detail and professionalism are truly valued
How to Apply
Please apply via Indeed with your:
- Resume
- A brief cover letter outlining your relevant medical reception experience and approach to patient care
We are seeking candidates who demonstrate professionalism, reliability, and a genuine commitment to high-quality patient service. Only shortlisted applicants will be contacted.
Pay: $25.00 – $35.00 per hour
Education:
- High School (Year 12) (Required)
Experience:
- Medical receptionist: 1 year (Required)
Language:
- Mandarin and Cantonese (Preferred)
Work Location: In person
