About the role:
The Fleet Controller role involves coordinating a fleet of couriers, balancing regulatory & compliance requirements and courier needs to make every customer experience outstanding.
Special Services provides a fastest possible door to door service to our customer 24/7/365.
Key Purpose:
- First point of contact for courier fleet
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Allocation, monitoring & management
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To assist the Time Critical operations team to achieve an efficient, timely and cost-effective model
Specific Tasks:
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The effective use of all resources to achieve continuous business improvement, while maintaining customer service
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Courier allocation in an efficient and timely manner in accordance with customer needs, within compliance requirements
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Liaise with and assist major customers with their needs
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Assist with collation of data for recording and achieving KPI’s (Service Quality)
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Openly supply all information that is required for other parts of the business, through recording of collected data
KPIs
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Missed pick-ups, KPIs and performance reports
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Attendance at all scheduled training sessions
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Maintaining fleet compliance including everything under the Chain of Responsibility
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Prompt resolution of customer service enquiries
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Being part of team with observable level of cooperation
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Give direct observation and feedback
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Identify and act upon any opportunity for cost reduction
Desired Attributes/Competencies:
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Applies a systematic and professional approach to establish “best practice” policies, work processes and procedures.
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Attention to detail
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Ability to communicate & build relationships
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People-focus
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Anticipates, reviews and continuously seeks to improve company performance
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Critical thinking and decision making
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Demonstrates and facilitates clear and honest two-way communication through an open management style.
Experience/Qualifications:
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High school qualification
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Operational and geographic knowledge of the Perth metropolitan area
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Basic knowledge of the Transport industry
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Strong written and oral skills, including well developed persuasive ability
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Intermediate computer literacy including Microsoft Office applications
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Knowledge of transport procedures, scanning and compliance requirements
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Knowledge of TNT/FedEx operations, policies and procedures, track and trace code status
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Understanding of Chain of Responsibility and fatigue management
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Working knowledge of handling and transportation of Dangerous Goods
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Our Company
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
