At Berwick BMW, we don't just service vehicles, we deliver an ownership experience worthy of one of the world's leading luxury automotive brands.
We're looking for an experienced Service Advisor who already understands the demands of a busy dealership environment and is passionate about delivering exceptional customer service. This is not an entry-level opportunity. We're seeking a professional who can confidently manage the complete customer journey while maintaining the high standards of communication, organisation and attention to detail expected of the BMW brand.
As the face of our Aftersales Department, you'll play a pivotal role in creating a seamless ownership experience for every customer. From the moment they arrive through to vehicle handover, you'll ensure every interaction reflects the premium service, professionalism and care synonymous with BMW.
If you thrive in a fast-paced dealership environment, take pride in building lasting customer relationships, and want to represent one of Australia's leading premium automotive brands, we'd love to hear from you.
Why Jowett Motor Group
We back our people properly. Here’s what that looks like:
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Competitive base salary, achievable monthly commissions, and annual salary reviews
- BMW company vehicle or car allowance
- Paid Parental Leave – 12 weeks primary carer, 2 weeks secondary
- Ongoing training and development (online and face-to-face) with real internal career pathways
- Recognition and team events (BBQs, birthdays, group Christmas party)
- Retailer discounts across major brands
- Employee Assistance Program (EAP)
- A genuine commitment to supporting women in automotive through our Women in
- Automotive partnership
- Leaders who set clear expectations, back you, and want you to succeed
About the opportunity:
As a Service Advisor at Berwick BMW, you’ll play a key role in ensuring smooth workshop operations and delivering a seamless customer experience. You’ll work closely with our skilled technicians, manage workflow, resolve challenges, and help drive service performance, all while developing your skills and advancing your career within a premium automotive environment.
About the Role
As a Service Advisor, you'll own the end-to-end customer service journey and be the trusted point of contact between our customers and workshop team.
Every interaction matters. You'll deliver a premium experience that reflects the prestige of the BMW brand while ensuring repairs are managed efficiently, communication is proactive, and customer expectations are consistently exceeded.
Key Responsibilities
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Deliver a premium customer experience from vehicle check-in through to handover
- Clearly explain recommended repairs, maintenance requirements, costs and completion timelines
- Liaise closely with technicians to coordinate repairs and ensure workshop efficiency
- Order parts and provide proactive customer updates throughout the repair process
- Prepare repair orders, job cards and invoices with accuracy and attention to detail
- Represent the BMW brand by delivering an exceptional ownership experience that exceeds customer expectations
About You
You'll bring:
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Previous Service Advisor experience within a franchised dealership (essential)
- A proven ability to manage a busy service department while maintaining exceptional customer satisfaction
- Outstanding communication and relationship-building skills
- A genuine passion for delivering premium customer service
- Excellent organisational skills with strong attention to detail
- Confidence using dealership management systems and digital service tools
- A professional, positive attitude and the ability to thrive in a collaborative team environment
About Jowett Motor Group
Since 2001, Jowett Motor Group has grown into a leading automotive group representing BMW, MINI, Motorrad, Honda, Audi, Geely and Chery. Our culture is built on family values, accountability, and continuous improvement. We care about performance, but we care just as much about our people.
Apply Now
Ready to take the next step with Berwick BMW? Apply today.
Learn more about careers at Jowett Motor Group: www.jmgpl.com.au/careers
Diversity & Inclusion
We welcome applications from people of all backgrounds, ages, genders and cultures.
Pre-employment Checks
A National Police Check is required prior to commencement.
Jowett Motor Group was born from the experience and forethought of Tony Jowett in 1995 with brands Audi, Volkswagen and Subaru, before opening Eastern Honda Doncaster in 2000 which remains today. JMG has continued as a family-owned and operated business with its award-winning group of BMW and Honda dealerships across Victoria, South Australia and now the Australian Capital Territory. JMG is an established retail partner of Honda Australia, operating three metro Honda Centres: Eastern Honda, Northern Honda & Brighton Honda Centre. The JMG journey with Honda has been recognised by multiple National Dealer of the Year and Customer Excellence awards, to now leading national sales and service volumes. A new era was marked in 2013 for JMG with the opening of its first BMW dealership, Waverley BMW. Fast establishing itself as a key member of the BMW dealership network through a strong customer focused approach and commitment to excellence, JMG acquired South Yarra BMW in 2020. This was followed by the greenfield development of Berwick BMW opening in late 2020 and the recent introduction of Berwick MINI Garage. 2021 marked the opening of Glenelg BMW and MINI Garage in South Australia with a full redevelopment of the Glenelg site underway - due for completion in the second half of 2025. In September 2024, JMG will officially take over all existing business operations in Canberra BMW - including Canberra MINI Garage and Canberra BMW Motorrad. The growth plan for JMG continues with the opening of Chery Doncaster in July 2024 and Chery Brighton in early 2025. The JMG Executive Team is committed to fostering growth and excellence in the automotive retail operations sector. The Group aims to continue to collaborate with current and future Original Equipment Manufacturers (OEMs) to deliver award-winning retail experiences for customers while creating job opportunities for the automotive industry and current JMG employees.
