Sydney, New South Wales
Job Summary
ServiceNow CIS
ITIL Foundation
Key Responsibilities
Gather and document business requirements.
Conduct stakeholder workshops and process mapping.
Support ITSM, ITOM, Service Catalog, and workflow implementations.
Prepare user stories, BRDs, FRDs, and UAT documents.
Collaborate with architects, developers, and testing teams.
Skill Requirements
ServiceNow Functional Consulting
ITIL / ITSM Knowledge
Requirements Gathering & Process Analysis
Stakeholder Management
Agile / Scrum Methodology
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