Your SUPER career starts here
As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.
Sound good? Learn more about us and what we do at aware.com.au
Your New Role
We are looking for an accomplished leader to take on the role of Manager – Member Help within our Member Engagement Value Stream. In this pivotal position, you will oversee Team Leaders and service teams, guiding their efforts across a range of platforms—from traditional human interaction to digital and new, emerging channels.
Your focus will be on empowering our 1.3 million members throughout Australia by delivering outstanding education, support, and guidance, ensuring they receive the help they need, when they need it most.
You’re a values-led leader who balances care with accountability. You use insight to improve performance and make decisions that are member-centred, risk-aware and commercially sound.
You’ll bring experience leading leaders and high-performing teams, ideally in financial services, superannuation, retirement administration or another regulated service environment.
How do you exceed our expectations?
- The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple;
- 10+ years leading leaders;
- Experience leading leaders and inclusive, high-performing teams;
- Strong understanding of service performance, quality, risk and compliance and general advice within a superannuation fund;
- Knowledge of superannuation, retirement products, and financial services operations;
- Ability to turn data and trends into action that enhance member outcomes;
- Clear, confident communication and strong stakeholder skills;
- Lean process improvement capability;
- You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.
Employee Experience
We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.
Why you’ll love working at Aware Super:
- Have a super impact: You’ll think big and care deeply to help more Australians live their best lives in retirement.
- Be part of something super unique: You’ll work to reshape super and retirement. We’ll invest in your growth and give you the opportunity to work on career-defining projects.
- Work with super humans: You’ll work hard and innovate, but also have some fun along the way.
- Feel super cared for: We’ll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.
The Aware Super difference
At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.
