Classification: Administrative Services Officer 5
Salary: $95,722 - $100,956 plus superannuation
Position No: 27321
Directorate: Suburban Land Agency
Advertised (Gazettal date): 19 June 2026
Contact Officer: Eshan Ahuja on [email protected] or (02) 6207 4167
Details: Are you passionate about delivering excellent customer service while using data and insights to inform decision-making? Join the Suburban Land Agency as a Sales Administration and Reporting Officer and contribute to high-quality customer experiences and evidence-based sales operations.
This role sits within the Thriving Communities Group and supports the sale of residential and non‑residential land in the ACT. You will contribute across customer service, administration, reporting and data insights, supporting coordinated sales operations and informed decision-making across SLA functions. The role operates flexibly across Sales and Client Services and Commercial Transactions, as required.
Key responsibilities include:
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Developing and maintaining Salesforce dashboards and reports to support operational insights
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Managing Cisco Contact Centre operations and monitoring performance
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Maintaining and validating data across relevant systems (Salesforce, Objective, APIAS and others)
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Analysing customer interactions and trends to support continuous improvement
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Supporting reporting, briefings and general sales operations
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Coordinating ATIS (Automated Telephone Interpreting Service)
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translation services and supporting customer accessibility initiatives
We are looking for someone with:
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Strong customer service and communication skills
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Experience working with CRM systems and reporting tools
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Ability to interpret data and contribute to practical insights
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Strong attention to detail and ability to manage competing priorities in a team environment
This is an excellent opportunity to contribute to meaningful outcomes for the Canberra community, bringing together customer service, administration and analytical skills in a modern, flexible, activity‑based workplace. If this sounds like you, we encourage you to apply.
Eligibility/Other requirements:
- Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to - Apply for or renew a WWVP registration - Access Canberra
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First Aid Certificate is required.
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Current driver’s licence is essential.
Highly Desirable: Demonstrated high-level proficiency in phone skills and IT applications relevant to a sales environment, including:
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Sales databases
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Records management systems
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Customer Relationship Management (CRM) systems
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Microsoft Office applications
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Reporting tools and data analysis
Note: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.
Selection may be based on application and referee reports only.
This position is designed for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk.
How to Apply: Applicants should submit a supporting statement, addressing the Professional/Technical Skills and the Behavioural Capabilities of not more than two A4 pages outlining your skills and experience relevant to the role. A copy of a current curriculum vitae and the contact details of at least two referees are to be provided
Applications should be submitted .
Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.
The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.
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