THE ROLE
The Project Officer role available within the Public Housing Outcomes unit is based in the Housing Appeals Team. The appeals process aims to ensure that the department's housing Operational Guidelines have been applied correctly and applicants have been treated fairly.
The role is the first point of contact for members of the community who contact the Housing Appeals Office needing assistance and ensures that all public-facing material on the appeals process is maintained and is accessible to the public. This role is suited to someone with operational housing experience, or experience in a role that involves being the first point of contact with members of the public, either in housing, or another departmental program.
Key Tasks include
- Assisting with a range of administrative functions to support the operation of the branch/unit and the division as required, including financial invoicing.
- Ensuring that systems and processes operate to a high standard.
- build relationships with the department's local housing staff across Victoria, to ensure that Tier 1 assessment of appeals are completed in a timely manner
- Maintain database on appeals lodged in both excel and HiiP
- Coordinate and streamline team division/branch/unit project activities by providing support services to the team and unit.
- Support best-practice service delivery and oversight of document registers and version control to maintain the integrity of the department's documents.
ACCOUNTABILITIES INCLUDE
- Support the delivery of dedicated projects, ensuring milestones are met alongside daily operational requirements.
- Contribute to the monitoring of project progress and performance metrics to provide a comprehensive view of branch outcomes.
- Act as a liaison for project-related enquiries, ensuring timely and consistent communication with relevant stakeholders.
Please open the position description to read more.
HOW TO APPLY
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
Please apply to submit your interest in this position.
