Position Details
Part of the Daniel J Edelman Group, Zeno is an integrated communications agency rooted in PR, with a presence across North America, Europe, APAC, and beyond.
About the Job
As Account Manager at Zeno Group, you will take responsibility for the delivery of campaigns against set objectives, identifying and developing client relationships/opportunities and serve as a valued team member and resource for clients, junior members, and all internal and external stakeholders.
This role includes:
· Day-to-day management of all aspects of a client campaign/project
· Management of regular client WIPs, ensuring key milestones are met and projects are being delivered (engaging with the client to ensure they are fully updated)
· Thinking proactively about the client’s business. Providing client communications that
are solutions-driven
· Demonstrating understanding of the categories in which their client operates
· Media strategy development and press relations
· Social media and influencer strategy development and management (experience a bonus but not essential)
· Creative idea generation and development
· Proposal writing
· Setting of client KPIs and managing the delivery of agreed KPIs in partnership with the Account Director, where relevant
· Being able to plan to effectively self-manage and manage junior team members
· Management of budget trackers (in relation to projects/events)
· Contributing to the overall culture of the office
· Having fun – and helping others enjoy their work too!
Duties & Responsibilities
Management and Professional Skills
· Contribute to (and in some cases lead) the strategic development of project and long-term campaigns for all designated clients in partnership with the senior client lead (AD)
· Effectively work with and manage client teams to ensure that work is being delivered on- time and at a high level
· Develop the professional and management skills of junior team members; provide ongoing feedback in a constructive manner
· Lend skills, capabilities or knowledge in problem solving on behalf of clients or teams
· Ensure brainstorms for all designated clients are thoroughly planned to create the best creative environment, engaging a wide range of expertise from across the agency
Position Requirements
· 4+ years’ experience – agency preferred but not essential
· A passion for telling interesting and insightful stories for our clients supported by solid media, influencer and/or stakeholder contacts in the Australian and New Zealand markets
· Experience playing an integral role in managing projects and retained campaign work for brands with diverse communications requirements
· The ability to manage up and down within a team and experience supporting the career growth of junior team members
· Independent thinking, courage to challenge the norm, and confidence to generate fresh ideas internally and externally
· Excellent written skills from pitch responses to media releases, case studies, bylines, and online content production
· A genuine passion for the industry we work in, and the brands we work with, and looking to grow and learn as part of a driven and ambitious team
· Always demonstrate agency best practice
· Is fearless, resourceful and tenacious – able to hit the ground running
· Flexible, team player keen to mentor and nurture junior team members
· Positive outlook – we like to have fun at work
· Lead media engagement for designated clients, demonstrating the ability to secure key leading coverage and teaching these skills to junior team members
· In partnership with the senior client lead, develop of client KPIs and take responsibility for the delivery of these KPIs, working closely with team members to achieve these
· Be a proficient writer across all styles of writing including press releases, speeches,
briefs, newsletters…etc
· Help to effectively utilize agency creative and planning services where required in a cost-effective manner
· Work closely with colleagues throughout the Zeno network as necessary
· Be a positive role model and mentor for others at Zeno
· Manage key relationships with client leads at the local (and regional and global level if required) and therefore contribute to the growth of client revenues
· Billability to be at least 90% of the time
Talent and Leadership
· Be a positive role model for leadership values and behaviours
· Strong people advocate and developer of future talent
· Empower more junior team members to deliver the required business results for growth by providing counsel to junior team members and giving feedback on their work
· Manage staff to maximize performance and productivity
· Identify, shape, attract, and develop talent across all levels; retain and develop key team employees through mentoring, motivation, feedback, and learning opportunities
· Business Development, networking, and marketing
· Identify clients with the potential for growth
· Maintain client satisfaction, resulting in client retention
· Network amongst client groups and relevant industry peers
· Stay up to date with emerging technologies and trends and demonstrate a considered understanding of how they integrate into communication marketing programs
· Initiative and General Management
· Maintain knowledge of the latest thinking and practices in public relations and apply these to the clients as required
· Engage with journalists of the relevant media to maintain their understanding of how the media works, and new trends and apply these to the client as required.
· Regularly provide leadership in driving a positive and supportive work culture.
· Nurture and grow junior team members by providing regular feedback to senior team members. Be a positive role model for all others
· Be a team player. Get involved with no task too big or too small
Financial Management
· Day-to-day responsibility managing large projects as well as small teams on several accounts
· Responsible for client-related finance management, including managing large project budgets
· Alert Account Director/ Director of potential scope creep (e.g., expected work product exceeds available budget) within five days of month close to ensure conversations are held with clients
· Before commencing any work for a client, review MSA to ensure you understand client billing policies (including travel policies); are knowledgeable about agreed rates and that all paperwork to support billing is in place; ensure that the team is aware of and understands the client billing policies (especially as they relate to what can and cannot be billed)
Pay: $80,000.00 – $90,000.00 per year
Work Location: In person
