Company Description
We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.
That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.
Job Description
As our Planning and Execution Manager, you'll lead the Roadside portfolio of initiatives, ensuring programs are prioritised, coordinated and successfully delivered into frontline operations. Combining people leadership with hands-on program delivery, you'll work across the business to drive operational readiness, manage change impacts and bring complex initiatives to life. This is a unique opportunity to influence strategic outcomes, lead a high-performing team and help shape the future of Roadside services.
What You'll Do
Lead and develop a high-performing team while providing direction, coaching and support across delivery priorities
Manage the Roadside portfolio, including prioritisation, sequencing, dependencies and delivery visibility
Lead large, business-critical programs from solution design through to implementation
Partner with stakeholders and subject matter experts to deliver practical, customer-focused outcomes
Drive operational readiness, testing and implementation activities to ensure successful adoption into frontline operations
Manage risks, governance and stakeholder communications to keep initiatives on track and delivering value
What You'll Bring
Proven experience in program, portfolio or delivery management within a complex operational environment
Strong people leadership skills with a track record of developing teams and delivering results
Expertise managing multiple initiatives, competing priorities and cross-functional dependencies
Strong governance, stakeholder management and influencing capabilities
Experience leading operational readiness, implementation or business change initiatives
A collaborative, solutions-focused mindset with the ability to bring people together to deliver successful outcomes
Desirable Skills and Attributes
Experience working in contact centre, service operations or similar frontline environments
Knowledge of change management, operational readiness or implementation planning methodologies
Experience preparing governance materials and presenting updates to senior leaders or steering forums
Exposure to service design, business analysis, testing or delivery roles that support implementation into operations
What's in it for you?
At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
Progressive flexibility, leave and well-being benefits to balance all of life's priorities
Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
Discounts on a range of NRMA personal insurance products including car, home & travel
Grow, progress or relocate your career and move around the NRMA Group or different locations with us.
Know you belong
We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.
Successful applicants will be required to complete pre-employment checks.
Join the NRMA and grow your career with us. Apply now, we cannot wait to hear from you or visit our careers site to find out more!
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.
