We are seeking a skilled IT Support Specialist to join our dynamic team. This role offers a unique opportunity to contribute to our exciting diversification journey and make a tangible difference in the lives of businesses and their customers. You will provide technical support, maintain systems, and ensure compliance with security standards while delivering exceptional service to internal teams and clients.
- Provide first- and second-line technical support for hardware, software, and network issues.
- Troubleshoot and resolve incidents promptly to minimise downtime.
- Manage and maintain internal IT systems, ensuring high availability and performance.
- Proactively monitor servers, networks, and IT systems to detect anomalies.
- Oversee password management tools and enforce security policies.
- Support staff onboarding and offboarding processes, including account setup and deactivation.
- Manage external system access and subscription renewals.
- Implement role-based access control (RBAC) and perform periodic audits.
- Maintain and troubleshoot company-specific applications and liaise with vendors.
- Deliver training on Office 365 and other internal systems; create user guides.
- Assist in ISO 27001 compliance, including risk assessments and internal audits.
- Oversee IT security measures, monitor vulnerabilities, and conduct awareness sessions.
Customer-Focused Duties
- Act as the primary contact for clients using systems such as CTMS and Microsoft Dynamics 365.
- Investigate and resolve client-reported technical and functional issues promptly.
- Conduct system health checks, apply updates, and ensure data integrity.
- Develop system documentation and provide client training on features and best practices.
- Engage with clients to understand business needs and recommend solutions.
- Assist with system configurations, customisations, and integrations during implementations.
- Conduct application testing and document outcomes before deployment.
- Ensure compliance with data security and generate actionable reports for clients.
Experience, Knowledge and Qualifications
Essential:
- Strong understanding of IT infrastructure, troubleshooting tools, and system monitoring.
- Experience with Office 365 administration and IT ticketing systems.
- Proven ability to develop documentation and deliver training sessions.
- Excellent communication and problem-solving skills.
Desirable:
- Familiarity with Microsoft Power Platform (Power BI, Power Apps, Power Automate).
- Knowledge of ISO 27001 standards and IT security principles.
- Experience in cloud environments such as AWS or Azure.
