ALLRISE INVESTMENTS PTY LTD operates Santos & Pecadores, a premier hospitality and entertainment venue situated in the vibrant area of Northbridge, Western Australia. Our core business is the operation of a licensed bar and nightlife venue, where we pride ourselves on delivering exceptional beverage service, facilitating private bookings, and providing exclusive VIP booths and bottle service. At Santos & Pecadores, we are dedicated to creating unique entertainment experiences through customer-focused hospitality services.
ABOUT THE ROLE
This role is integral to maintaining the high standards of service and management expected at Santos & Pecadores. As a Hospitality, Retail, and Service Manager, you will oversee the daily operations of our dynamic venue. Your leadership will ensure smooth functioning, exceeding customer expectations, and enhancing our reputation as a leading nightlife destination in Perth.
KEY RESPONSIBILITIES
- Oversee the operations of the venue and ensure compliance with licensing regulations.
- Manage a team of staff, including training, scheduling, and performance evaluation.
- Develop and implement strategies to increase customer satisfaction and venue profitability.
- Coordinate private bookings, VIP booths, and special events.
- Monitor inventory and order supplies to maintain operational efficiency.
- Ensure an exceptional customer service experience through effective staff management and service standards.
- Uphold health and safety protocols in line with industry regulations.
- Implement marketing initiatives to attract and retain customers.
- Conduct regular financial analysis and report on performance metrics.
- Resolve customer inquiries and complaints promptly and professionally.
WHO WE'RE LOOKING FOR
- Proven skills in hospitality management and customer service excellence.
- Strong leadership and organisational abilities.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment and handle pressure.
- Adaptability to changing situations and problem-solving capabilities.
- 1+ years of experience in a similar role is required.
Pay: $80,000.00 – $85,000.00 per year
Work Location: In person
