Automotive Customer Service Assistant | The Car Place - Midas Tyre & Auto Service
Midas Tyre & Auto Service Labrador is apart of The Car Place Group on the Northern end of the Gold Coast and is rapidly growing. We offer customers servicing, diagnostic, repairs, wheels and tyres plus more. The role will see you provided an opportunity to work with the Midas team aswell as the other departments with The Car Place as our Customer Service Assistant
As our Customer Service Assistant, your responsibilities will include:
- Welcoming and assisting customers in the service department while keeping them updated on the status of their vehicles.
- Explaining service options and processes with enthusiasm and clarity.
- Collaborating with colleagues to efficiently schedule and complete necessary repairs.
- Ordering parts as needed to ensure smooth repairs.
- Updating the customer database and completing all relevant paperwork accurately.
- Adhering to manufacturer and dealership warranty policies to maintain high standards.
- Effectively booking customer vehicle services via email, phone, or face-to-face interactions.
- Preparing Repair Orders and Job Sheets to facilitate prompt invoicing for customer requests.
You’ll be the go-to person for keeping the office running smoothly, supporting management and staff, and ensuring nothing falls through the cracks.
Key responsibilities include:
- Office management and administration
- Invoicing, data entry & basic accounts support
- Scheduling, diary management & coordination
- Handling emails, calls, and customer enquiries
- Document preparation and record keeping
- Supporting HR, onboarding, and internal processes
- Liaising with suppliers and service providers
About You
You’re confident, reliable, and bring years of experience to the table.
You will ideally have:
- Previous experience in office management or administration (preferably in the Automotive space)
- Strong organisational and communication skills
- High attention to detail and professionalism
- Confidence using computers, email, and office software
- A calm, proactive approach to problem-solving
- Pride in keeping things organised and running well
Our ideal candidate will bring:
- Prior experience will be highly valued.
- The ability to thrive in a fast-paced environment both collaboratively and independently.
- Exceptional organisational and time management skills to juggle multiple tasks.
- Strong computer literacy and communication skills to enhance customer interactions.
Benefits:
- Work Life Balance
- Monthly, Quartly and Annual Incentives/Bonuses
- Family and Friends Referral Program
- Internal Discounts
- Complimentary Coffee, Tea, and Hot Chocolate to energise your day
- Complimentary Soft Drink during the day aswell as occasional staff drinks after work.
- Engaging Team Activities and events to strengthen team morale
- Chance to make a difference through community support at both local and national levels
- Opportunity to attend events on behalf of The Car Place Brand.
Successful applicant will be provided with any additional training and professional development, you will be provided with a flexible working environment and many other benefits.
This is an opportunity for the right person/s to make into their own with a rewarding salary package, bonus opportunities, lifestyle perks and opportunity to be promoted within the business.
If this sounds like you, please apply!
Job Types: Full-time, Part-time, Permanent
Pay: $30.00 – $35.00 per hour
Benefits:
- Employee discount
- Free drinks
- Free food
- Profit sharing
- Salary packaging
Work Location: In person
