Lead by Example. Deliver Exceptional Guest Experiences.
Full Time | 5-Star Hotel | Melbourne
Challenger is an award-winning national provider of outsourced service solutions, supporting many of Australia's leading hotels, commercial properties, education providers, aged care facilities and government organisations.
Our Hospitality division partners with some of Australia's most recognised five-star hotels, delivering exceptional housekeeping services that create memorable guest experiences and uphold world-class presentation standards.
We're looking for an experienced Housekeeping Supervisor to join our team in a prestigious five-star hotel.
This is a hands-on leadership role where you'll lead by example, supporting the day-to-day housekeeping operation while motivating and developing a high-performing team. You'll play a key role in ensuring every guest room is presented to the highest standard, operational targets are achieved, and guests receive the exceptional experience they expect.
If you're an experienced hotel housekeeping professional who thrives in a fast-paced environment and enjoys coaching others to succeed, we'd love to hear from you.
-
Supervise the daily housekeeping operation to ensure exceptional quality and service standards are consistently achieved.
-
Coordinate room allocations, daily briefings and housekeeping priorities.
-
Conduct room inspections to ensure presentation meets five-star expectations.
-
Communicate guest requests, VIP arrivals and operational updates to the team.
-
Coach, mentor and support housekeeping attendants to achieve outstanding performance.
-
Identify opportunities to improve productivity, efficiency and service delivery.
-
Ensure all work is completed safely and in accordance with Challenger and hotel procedures.
-
Foster a positive, collaborative and high-performing team culture.
You'll be a passionate hospitality leader who takes pride in maintaining exceptional standards while supporting others to succeed.
You'll bring:
-
A minimum of two years' experience as a Housekeeping Supervisor or Team Leader within a four or five-star hotel or serviced apartment.
-
Strong leadership and people management skills.
-
Excellent communication and organisational abilities.
-
Exceptional attention to detail.
-
A passion for delivering outstanding guest experiences.
-
Confidence managing daily housekeeping operations and room inspections.
-
Flexibility to work across a rotating seven-day roster.
At Challenger, we know our people are our greatest asset. We invest in creating opportunities for our team to grow, develop and build rewarding careers.
We offer:
-
Competitive Award wages paid fortnightly by a trusted national employer.
-
Early access to earned wages through our financial wellbeing app.
-
Employee discounts and shopping rewards with leading retailers including Woolworths and Amazon.
-
Ongoing training, coaching and leadership development.
-
Opportunities to work within some of Australia's most recognised five-star hotels.
-
A supportive team environment where your contribution is genuinely valued.
-
Genuine career progression with a strong track record of promoting from within.
-
The stability of working with an established national organisation committed to quality and service excellence.
If you're ready to take the next step in your hospitality leadership career and enjoy leading a team that delivers exceptional guest experiences every day, we'd love to hear from you.
Successful applicants may be required to attend an interview, complete a practical assessment and undertake pre-employment checks.
For more information about Challenger and our services, visit www.csgroup.com.au
Challenger is an equal opportunity employer and proudly encourages applications from Aboriginal and Torres Strait Islander peoples.
