Retail Supervisor
Join us at the Australian Museum and help us to achieve our Mission to ignite wonder, inspire debate and drive change.
About the Project
The Australian Museum Shop provides visitors with a unique retail experience that complements the Museum’s exhibitions, collections and programs. Offering a diverse range of products, the shop plays an important role in enhancing the visitor experience while supporting the Museum’s broader commercial activities.
The Retail team works in a dynamic, customer-focused environment, delivering high-quality service across the Museum shop and online store while maintaining engaging, well-presented retail spaces.
About the Role
The Retail Supervisor (part-time) supports the effective day-to-day operation of the Australian Museum Shop, providing professional and knowledgeable customer service and practical operational support.
Working under the guidance of the Retail Management team, you will undertake a range of retail activities including sales and transactions, cash handling, stock monitoring and replenishment, visual merchandising and online order fulfilment. You will help maintain a welcoming, organised and well-presented retail environment while responding to customer enquiries and contributing to the achievement of daily sales targets.
You will work collaboratively with retail colleagues across rotating shifts and provide operational and administrative support to help ensure consistent and efficient retail operations.
Employment Status:
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Clerk Grade 1/2
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Fixed Term, until June 2027
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Part-time, 24.5 hours per week
You will be paid a competitive pro-rated total remuneration package of $61,971 - $67,373, including an annual salary of $54,600 - $59,359 pro-rated plus employer’s contribution to superannuation (currently 12%) and annual leave loading.
Click on the following links to begin the journey to find your new career at the AM
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Role Description
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AM Candidate Pack
About you
You are a customer-focused retail professional who enjoys working in a busy and engaging environment. You bring experience in day-to-day retail operations and are confident providing friendly, knowledgeable and responsive service to a diverse range of customers.
You are organised, reliable and comfortable balancing customer needs with stock, merchandising and operational tasks. You communicate effectively, work collaboratively as part of a team and take pride in maintaining accurate processes and high presentation standards.
Experience in a senior retail or supervisory capacity within a high-quality retail environment will be well regarded. Experience in visual merchandising and strong product knowledge, or the ability to quickly develop knowledge of a diverse product range, will also be advantageous.
To be eligible for this role at the Australian Museum, you must hold full working rights in Australia and meet all essential requirements listed in the position description.
Knowledge and Experience
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Experience in a senior retail or supervisory capacity within a high-quality retail environment is desirable.
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Demonstrated experience providing high-quality customer service in a retail, visitor-facing or similar environment.
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Demonstrated experience in day-to-day retail operations, including point-of-sale systems, cash handling, stock handling and maintaining accurate transaction records.
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Strong communication and interpersonal skills, with the ability to work effectively and collaboratively as part of a team in a busy customer-focused environment.
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Sound knowledge of retail procedures and practices, with the ability to follow established policies and processes and manage competing operational priorities.
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Experience in visual merchandising, including maintaining attractive, organised and customer-focused retail displays.
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Demonstrated product knowledge, or the ability to quickly develop knowledge of a diverse product range to provide accurate and informed customer service.
Essential Requirements
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Full availability across all retail hours, including weekdays, weekends, and late nights.
About the Australian Museum
The Australian Museum is truly a great place to work. We aim to be a leading voice for the richness of life, the Earth and culture in Australia and the Pacific. We commit to transform the conversation around climate change, the environment and wildlife conservation; be a strong advocate for First Nations’ culture; and continue to develop world-leading science, collections, exhibitions and education programs.
The Australian Museum acknowledges that we operate on the lands, waters and skies of many First Nations Peoples. As Australia’s first museum, we share the responsibility of advocating for Country and honouring First Nations Peoples and knowledges.
Check out our current exhibitions and events here
Benefits
Besides working together with other like-minded people, you will have access to professional development opportunities and dedicated Wellbeing programs.
How to Apply
Applicants must submit
1. A one to two page covering letter which address the role descriptions essential requirements, key knowledge and experience.
2. Resume
As part of the online application process, you will be prompted to answer the following targeted questions:
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Tell us about a time you worked in a busy retail or customer service environment where you had to balance customer needs with competing operational, stock or administrative tasks. How did you prioritise your work and ensure a high standard of customer service? (300 words maximum)
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Effective communication and up-to-date product knowledge are important in a retail environment with rotating staff and changing shifts. How have you shared important information with colleagues and kept your product or organisational knowledge current to provide accurate and informed customer service? (300 words maximum)
The successful candidate applicant will be subject to national criminal records check.
Inclusive and Welcoming
The Australian Museum is committed to building a workforce that reflects the rich diversity of the communities we serve.
We actively encourage applications from First Nations, Aboriginal and Torres Strait Islander peoples; people with disability, including physical, sensory, cognitive, intellectual, neurological, psychosocial, and chronic health conditions, whether visible or hidden; people from culturally and linguistically diverse backgrounds; people of all ages; members of the LGBTQIA+ community; and people from all socioeconomic backgrounds.
If you require adjustments during the recruitment process, please contact the hiring manager or include your requirements in your application. This may include alternative formats, communication support, flexible interviews, accessible locations, or extra assessment time. Any information you share will be kept confidential.
