Loyalty Analyst
Excited to hit the ground running! We have a Full-Time role available in the Loyalty Team.
Ready to collaborate in-office 3 days a week, bringing positive energy and strong digital-first design to the team.
Eager to deliver high-impact, accessibility-focused creative that drives real customer engagement and supports Woolworths Group’s growth.
We are Woolworths Group
200,000+ bright minds, passionate hearts, and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the everyday needs of over 24 million customers every week.
If you’re excited to turn today’s blue-sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, flexible hybrid work, and endless growth opportunities across Australia's largest rewards ecosystem, the possibilities for what we can achieve together are endless.
What you’ll do
The Loyalty Analyst role assists with identifying, developing, and implementing initiatives to improve our member experience and streamline processes. This involves supporting efforts to increase efficiency and productivity for members, the team, and the business, including exploring opportunities for process improvement and automation, integration and efficiency.
Requirements gathering and analysis: Elicit, analyze, document and prioritize business requirements for loyalty initiatives.
Contribute to process improvement: Help identify inefficiencies in existing processes and assist in implementing improvements.
Embedding AI usage in the Loyalty team: Identifying AI and automation solutions for common business uses to create efficiency. Building and embedding into team processes.
Customer journey management: Analyse, map and optimize customer journeys to enhance the member experience.
Stakeholder collaboration: Build and maintain relationships with stakeholders across the business to align on priorities and ensure effective communication.
Marketing automation and personalization: Support the use of technology and data to automate and personalize member communications.
Technology application: Understand and apply relevant technologies to support loyalty initiatives.
Project management: Manage project activities to meet objectives within defined constraints.
What you’ll bring
3+ years’ Business Analyst experience, ideally delivering customer journeys across app, web, front-end, back-end and omnichannel experiences within an Agile environment.
Strong stakeholder and communication skills, with experience partnering across business, technology, development teams and external providers to align priorities and deliver outcomes.
Excellent analytical and problem-solving capability, with the ability to interpret data, identify insights and translate complex ideas into clear requirements.
Strong requirements and journey mapping skills, including developing user stories, functional specifications, process maps and customer journey documentation.
AI and technology mindset, with an understanding of how AI can be embedded into workflows to create efficiencies, alongside familiarity with eCommerce and marketing technology platforms.
Agile delivery experience, with knowledge of Jira and Confluence, combined with a proactive, collaborative and accountable approach to delivering results.
What you’ll experience
Our Team Members are at the heart of everything we do, and we’re always looking for ways to support your journey:
A hybrid working model that supports both in-person connection and the balance of working from home.
Savings across our range of Woolworths Group brands and a rewards program that celebrates purpose-driven work.
Exposure to a vast business network with career growth opportunities across every discipline.
24/7 access to Sonder for personalized financial, medical, and psychological support for you and your family.
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realizing our purpose. We recognize that teams with diverse experiences and backgrounds enrich our group and are better able to innovate. We encourage all candidates to apply; please let us know if we can support you with any adjustments in the hiring process.
