Organisation/Entity: Transport For NSW
Job category: Projects
Job location:
Sydney, NSW, AU, 2020
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Job reference number: 106781
Employment type: Permanent Full-Time
Salary range: $137551.0-$154055.0
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You can create a unique and lasting impact on our people.
Here's your chance to design and deliver efficient, customer-focused services that also enhance accessibility, sustainability and overall quality of living for more people than you've imagined.
In this role, you'll:
Work with multi disciplinary teams providing hands-on coordination and delivery support for Customer Touchpoints Assets and System s (CTAS) for multiple projects and initiatives, applying established Integration & Customer Readiness (I&CR) methods and frameworks to support customer focused decision making across all project phases and achieve Day 1 readiness outcomes.
You’ll be responsible for disciplined execution, maintaining traceable outcomes, and supporting governance forums by escalating risks, blockers, and trade offs to enable timely and informed decisions.
The Integration & Customer Readiness Specialist will also be responsible for:
- Coordinating CTAS deliverables and artefacts across assigned work packages through the full project lifecycle, including maintaining requirements registers, interface logs, journey maps, and acceptance evidence to support structured, auditable decision making.
- Preparing and maintaining delivery and readiness plans aligned to scope, and focused on feasible Day 1 outcomes and risk mitigation.
- Supporting early stage planning and scoping activities by collating, validating, and coordinating inputs for budget estimates and forecasts to ensure customer outcomes are embedded in project requirements throughout the project lifecycle.
- Supporting governance, risk management, and escalation, by preparing and maintaining governance materials and tools (e.g. agendas, briefs, RACI), tracking risks, issues, and dependencies, and escalating blockers to the Grade 9 Manager in a timely manner.
- Capturing lessons learned and contributing to continuous improvement of integration, design management, readiness frameworks, tools, and guidelines.
- Building strong working relationships with technical, operational, and design stakeholders to maintain alignment and delivery momentum.
There is 1 x ongoing full-time position, and 4 x fixed term full-time position available (up to 31 December 2027) offering hybrid working options from our Elizabeth Street, Sydney office.
For more information on this role and business unit, view the role description and information pack.
- If you have previously applied for this role, there is no need to submit another application.
About you
You have relevant tertiary qualifications or demonstrated equivalent professional background and bring hands on experience coordinating delivery and readiness activities within large or complex organisations.
You are experienced in coordinating planning, detail design and readiness within large or complex organisations, ideally in transport, infrastructure, or customer experience environments.
You have a strong understanding of customer-focused integration, operational readiness, and service delivery requirements.
You have contributed to design management, analysis and implementation across the whole project lifecycle, ensuring work packages support feasibility, traceability, and readiness.
You are confident using governance tools and frameworks (such as RACI, risk and issue tracking, and change readiness) to support structured project delivery.
You communicate clearly with different audiences and engage stakeholders effectively, helping teams collaborate and stay aligned.
You can identify and analyse risks, issues, and dependencies to support informed decisions and continuous improvement.
You are forward-thinking, self-motivated and adaptable, using your innovative mindset to embrace new ideas, technologies, and different ways to solve problems.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
Flexible work options may be available. Learn more via Flexible work options and policy
Apply today
Applications close 11:59 PM Sunday 12 July 2026
For any enquiries, please contact John Roberts at
[email protected].
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
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