- A permanent part time opportunity to inspire service excellence at Cockburn ARC
- Flexible work options, super up to 16% + employee perks
- Free Cockburn ARC gym membership and wellness programs
About Us
The City of Cockburn is centrally located in the southern suburbs of Perth, on Whadjuk country. We’re a place of experiences, just 20 minutes’ from Perth city, with everything from pristine beaches and wetlands to theme parks and world-class recreation facilities.
At the City of Cockburn, we’re more than just a local government – we’re a vibrant, forward-thinking organisation that puts our people first. Our team is united by a shared desire to make an impact by helping to achieve our vision - Cockburn, the best place to be.
About the Role
This dynamic role leads and inspires the customer service team to deliver exceptional experiences while upholding Cockburn ARC’s high service and safety standards. As the key escalation point for complex customer matters, you’ll play a pivotal role in turning challenges into positive outcomes.
You’ll mentor and support reception staff, confidently manage and resolve customer concerns, and champion initiatives that elevate the ARC’s reputation as the City of Cockburn’s premier leisure and wellbeing destination.
This permanent part time role is 30 hours per fortnight with a shift schedule as follows (with the opportunity to pick up additional shifts on an adhoc basis, subject to availability):
Monday: 3:30pm - 8:30pm
Wednesday: 3:30pm - 8:30pm
Friday: 3:30pm - 8:30pm
About You
You bring proven experience in leading customer service teams and thrive on creating smooth, positive experiences for every visitor. A natural problem solver, you’re confident in navigating challenges and turning them into opportunities for exceptional service.
Professional, courteous, and proactive, you lead by example and inspire those around you. You enjoy working collaboratively within a diverse, multidisciplinary team and take pride in contributing to a welcoming customer service environment.
Besides demonstrated experience, you’ll need to have:
- Current Senior First Aid certificate
- Current WA Driver’s Licence Class ‘C’
- Satisfactory Nationally Coordinated Criminal History Check.
If this sounds like you, we invite you to apply today and make an impact.
Salary and Benefits: Starting from Level 3 Step 1-4 ($79,985 to $85,456 p.a. pro rata) the City of Cockburn Industrial Agreement 2025, based on qualifications and experience.
Need more information? We encourage applicants to read the position description for a full understanding of the role before applying. For a confidential discussion about the role, please contact Carla Silva, Customer Experience Team Leader (08) 9411 3380.
Apply: Hit the apply button and follow the prompts.
If you want to make your application stand out from the crowd, you can address the essential criteria (skills, knowledge, experience and qualifications) detailed in the Position Description in a separate document of no more than two pages and submit with your application.
To be eligible for this role you must be legally permitted to work in Australia on a full-time permanent basis. All applicants are required to undergo a pre-employment process which includes a fitness for work assessment, alcohol and drug screening, qualification/licence checks and a Nationally Coordinated Criminal History Check.
Closing Date: Friday 31 July 2026 at 5pm. The City of Cockburn reserves the right to commence shortlisting and close the advertising period early. We are currently not accepting applications from agencies.
We value equal opportunities for all which is why the City of Cockburn strongly encourages candidates from diverse backgrounds to apply. Every applicant is valued here.
Attachments:
- Position Description - Cockburn ARC - Senior Customer Service Officer.pdf
