- Gather and document business requirements.
- Bridge business and technology teams.
- Improve processes and delivery outcomes.
Company Description
Showtime Consulting is a leading provider of Shielded Cloud and Digital Solutions across Australia and New Zealand. We specialise in delivering secure, enterprise-scale technology solutions across cloud, data, digital transformation, business applications, and customer experience platforms.
We partner with major organisations to build high-performing technology teams and deliver innovative solutions that improve operational efficiency, customer engagement, and business outcomes.
The Role
We are seeking an experienced Senior Business Analyst to join a major transformation program focused on implementing and enhancing next-generation travel booking systems.
This is a highly collaborative role where you will work across business and technology teams to capture requirements, analyse business processes, and drive the successful delivery of digital solutions. You will play a critical role in ensuring stakeholder needs are understood, documented, and translated into outcomes that support strategic business objectives.
The ideal candidate will bring strong business analysis expertise, exceptional stakeholder engagement skills, and experience working within agile delivery environments. Experience within travel, tourism, retail, or other internet-scale organisations will be highly regarded.
Key Responsibilities
- Gather, analyse, and document business requirements, translating them into user stories, acceptance criteria, and functional specifications within agile software delivery teams.
- Conduct stakeholder interviews, workshops, and discovery sessions to understand business needs, challenges, and opportunities for improvement.
- Develop business process models, use cases, process flows, and business requirements documentation to support solution design and delivery.
- Collaborate closely with business stakeholders, product owners, and technical teams to ensure project objectives align with strategic business goals.
- Facilitate communication and understanding between business and technology teams throughout the project lifecycle.
- Identify opportunities to optimise business processes and support business process re-engineering initiatives.
- Participate in solution design activities and contribute to the development of innovative and efficient business solutions.
- Support user acceptance testing (UAT), ensuring delivered solutions meet business requirements and customer expectations.
- Develop and maintain system documentation, process guides, training materials, and operational procedures.
- Provide leadership and guidance within project teams to ensure successful delivery of customer requirements and business outcomes.
- Assist with change management activities and support the successful adoption of new systems and processes.
- Contribute to continuous improvement initiatives across business analysis practices, delivery approaches, and stakeholder engagement processes.
What You'll Need
- Proven experience in a Senior Business Analyst or similar role, with a minimum of 5 years' business analysis experience.
- Extensive experience across core business analysis disciplines, including requirements elicitation, user story development, use case modelling, acceptance criteria definition, process analysis, and business documentation.
- Strong understanding of agile delivery methodologies and working within cross-functional software development teams.
- Experience facilitating stakeholder workshops, interviews, requirements gathering sessions, and virtual meetings.
- Strong analytical, problem-solving, and critical-thinking skills with the ability to translate complex business needs into practical solutions.
- Excellent written and verbal communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
- Strong documentation skills, including business requirements, process maps, functional specifications, and training materials.
- Experience in business process improvement, process re-engineering, and organisational change initiatives.
- Exceptional organisational and time-management skills with strong attention to detail.
- Strong business acumen and the ability to influence decision-making across multiple stakeholder groups.
- Experience working within travel, tourism, retail, eCommerce, or other large-scale digital environments is highly desirable.
- Knowledge of travel booking systems, customer journeys, and digital commerce platforms is advantageous.
Desirable Skills
- Business Analyst certification or formal Business Analysis qualification.
- Experience working with Microsoft Dynamics 365 Business Central.
- Experience supporting digital transformation, customer experience, or enterprise systems implementation programs.
- UI/UX analysis or customer experience design experience.
- Experience developing customer journey maps, process models, and service blueprints.
- Knowledge of business process modelling tools and requirements management platforms.
- Experience working within enterprise-scale transformation or technology modernisation programs.
- Understanding of change management, training, and business readiness activities.
Why Join Us?
- Work on a significant transformation initiative delivering modern travel booking capabilities.
- Play a key role in shaping business processes, customer experiences, and technology outcomes.
- Partner with senior stakeholders across business and technology teams.
- Contribute to innovative digital solutions that improve customer and operational experiences.
- Work within a collaborative, agile environment focused on delivery excellence and continuous improvement.
