Senior Business Analyst
Digital & Strategic Programs, Building Commission NSW
Grade: Clerk Grade 9/10
Duration: Temporary full-time opportunity for 6 months with a possibility of extension
Location: Parramatta or Sydney. Office attendance required 2 –3 days per week.
About the Building Commission NSW
- Established in December 2023, Building Commission NSW (BCNSW) is the building regulator for the construction industry in New South Wales. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state’s housing targets.
- This is a fantastic opportunity to join a dynamic team in the next phase of the Building Commission NSW. You can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making NSW a better place to live and work. https://www.nsw.gov.au/departments-and-agencies/building-commission/building-commission-nsw-careers
- The Digital & Strategic Program team plays a key role in driving the transformation and delivery of the once in a generation reforms, working closely with internal and external stakeholders to delivery customer centric solutions which supports compliance activity associated with building legislation.
- We understand our people make us who we are, and we celebrate diversity and looking to build flexible project teams with complementary skills to help deliver our critical programs of work.
Responsibilities include:
- Lead business analysis activities for a complex Salesforce transformation program, ensuring business requirements are clearly defined, prioritised and aligned to strategic outcomes.
- Apply strong Salesforce functional and platform knowledge to shape fit-for-purpose, scalable and configuration-led solutions.
- Facilitate stakeholder engagement, workshops and decision-making across business, technology and vendor teams, building trusted relationships at all levels.
- Translate complex business needs into high-quality requirements, user stories, business processes and acceptance criteria that support successful delivery.
- Provide leadership and guidance across analysis activities, ensuring quality, consistency and traceability from discovery through to implementation.
- Support solution design, testing and deployment to ensure delivered outcomes meet business objectives and operational needs.
To be successful in this role you will have:
- Demonstrated experience leading business analysis activities on large-scale, complex digital transformation programs, preferably involving Salesforce or other enterprise CRM platforms.
- Strong Salesforce functional knowledge, with the ability to shape business requirements into practical, scalable and configuration-led solutions.
- Proven experience working with senior stakeholders, business SMEs, architects, delivery teams and implementation partners in complex delivery environments.
- Exceptional analytical, problem-solving and critical thinking skills, with the ability to simplify complex business challenges and recommend effective solutions.
- Excellent communication, facilitation and stakeholder management skills, with the ability to influence and build trusted relationships across all levels of an organisation.
- Experience working in Agile, Waterfall or hybrid delivery environments, managing competing priorities and delivering outcomes in a fast-paced program setting.
- A collaborative, proactive and outcome-focused mindset, with a strong commitment to quality, delivery and continuous improvement.
How to apply
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Submit an up-to-date CV (maximum 5 pages) and a brief cover letter (maximum 2 pages)
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Combine your CV and cover letter into a single document when submitting your application
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Ensure your application clearly outlines how your skills and experience align with the requirements of the role
For any recruitment related queries please contact Talent Advisor, Afrah via
[email protected]Salary Grade 0910, with the base salary for this role starting at $133348 base plus superannuation
For enquiries relating to recruitment please contact Afrah Saied via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Friday 31 July 2026 (09:59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
