Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced airport environment? If so, we want YOU to be part of our world-class Marhaba Lounge team, proudly operated by dnata Airport Services at Melbourne Airport!
Primary Duties and Responsibilities
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Welcome and assist international travelers, ensuring a seamless and memorable lounge experience.
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Serve food and beverages, maintain lounge cleanliness, and handle guest inquiries with a smile.
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Uphold the highest standards of customer service in a dynamic airport environment.
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Promote and maintain a positive company image (including grooming, behaviours and service)
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Comply with dnata Standard Operating Procedures and Policies
Essential Criteria:
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Ability to work a rotating roster, with 24/7 availability
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Must have a valid RSA (Responsible Service of Alcohol) certification or be willing to obtain one prior to commencement.
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Must have a Food Handling certification or be willing to obtain one prior to commencement.
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Previous experience in a hospitality, food and beverage, or customer service role is preferred.
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Strong communication and interpersonal skills.
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Ability to work flexible hours, including weekends, holidays, and shift work.
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Ability to lift and carry items up to 22kg and stand for extended periods.
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High attention to detail and a commitment to cleanliness and hygiene.
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Positive attitude, team player, and a passion for delivering exceptional guest service.
Benefits:
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Award Rate Salary.
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Opportunities for career development and advancement.
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Comprehensive training and induction program.
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Access to staff discounts.
Please note - To be considered for this position applicants must have the right to work in Australia. Due to a high volume of applications, only shortlisted applicants will be contacted.
Join Marhaba Lounge and be part of a team that creates memorable experiences for travellers every day!
