HammondCare provides expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation. We are led by our not-for-profit, Christian foundations and backed by research and clinical expertise .
When it comes to our people – those we serve and those who serve – we are committed to inclusion across race, culture, ethnicity, gender, sex, sexuality, religion and ability. In our innovative residences, our hospitals, or in client homes, we aim to set the global standard of relationship-based care for older people with complex needs.
We’ve been caring for people for over 90 years – so, if you love to care, join us, and make a career move that matters.
It's not just care, it's HammondCare.
The role of Credit Control & Debt Recovery Team Leader ensures efficient and effective recovery of outstanding debts across the organisation whilst continuing to provide the highest possible quality of care to all people with an assessed need, regardless of their financial circumstances . This position has two direct reports.
This is a permanent position based at St Leonards with hybrid working opportunities.
What you will be doing
Implement effective debt collection strategies while ensuring a compassionate approach aligned with HammondCare mission and in accordance with industry, and regulatory standards, e.g., ACCC and ASIC debt recovery and privacy laws
Monitor and report on debtors and establish KPI’s to measure success
Establish, maintain and support best practice debt recovery procedures & effective credit control processes
Motivat e , manag e and support a team of two
Educate and enable Care Partners/Admissions/Finance to execute best practice debtor processes
Support operations and finance team to address customers queries regarding all debt and payment matters including setting up direct debits or queries about other payment options and credit terms
If you are ready to make a difference with HammondCare, Apply Now! For any specific queries please contact [email protected] .
All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checks.
HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.
