Job description
Agency Department Of Health Work unit Royal Darwin Hospital
Job title Hospital Administration Officer Designation Administrative Officer 3
Job type Full time Duration Fixed for 12 months
Salary $68,776 - $73,898 Location Darwin
Position number 40332 RTF 349811 Closing 24/06/2026
Contact Officer Jillian Farquhar on 08 8922 8758 or [email protected]
About the agency http://www.health.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=349811
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures
plans, go to the OCPE website.
Primary objective
To deliver efficient and effective reception and administrative support while consistently demonstrating patient-centred
values, fostering trust, and treating all patients, visitors, and staff with respect in every interaction.
Context statement
The position serves as the welcoming face of Royal Darwin Hospital, acting as the primary point of contact for patients,
visitors, and staff. Operating in a busy healthcare environment, the role is responsible for delivering efficient reception and
administrative support while ensuring all individuals are welcomed, assisted, and supported. It requires a strong commitment
to patient-centred care, with the ability to build trust and demonstrate respect in all interactions.
Key duties and responsibilities
1. Provide a friendly, professional, and respectful front-line reception service, delivering a high level of customer-focused
support to Royal Darwin Hospital patients, visitors, and staff.
2. Provide administrative support to the Consumer Engagement team, including collecting and entering consumer
feedback, assisting with procurement processes, supporting data collection activities, contributing to volunteer
coordination, and assisting with event planning and delivery.
3. Adhere to defined service quality standards, and comply with work health and safety policies and procedures to ensure
the delivery of safe, high-quality services and a safe workplace environment.
Selection criteria
Essential
1. Well-developed oral and written communication skills, with a demonstrated ability to interact professionally, clearly, and
empathetically with patients, visitors, and staff, both face-to-face and via telephone.
2. Demonstrated ability to manage competing priorities, remain calm, and perform effectively under pressure in a busy,
fast-paced, and culturally diverse healthcare environment.
3. Proven organisational and time management skills, with the ability to work independently, use initiative, and meet
deadlines with minimal supervision.
4. Demonstrated ability to handle confidential and sensitive information with discretion, tact, and a high level of
professionalism.
5. Competency in a range of computer systems and applications, with a high level of accuracy in data entry, document
preparation, and information retrieval.
6. Proven experience in providing front-of-house reception and administrative support, including managing incoming calls,
emails, and visitor enquiries
7. Demonstrated ability to interact effectively, respectfully, and sensitively with people from diverse cultural backgrounds.
Further information
Department of Health has a Smoke Free Policy. Staff are not permitted to smoke anywhere on Departmental premises,
facilities or vehicles, nor whilst working off-site. Positions may be subject to pre-employment checks such as immunisation
requirements, working with children clearance notice and criminal history checks. A criminal history will not exclude an
applicant from this position unless it is a relevant criminal history. More information on pre-employment checks specific to
this role can be sourced through the vacancy contact.
