- Employment Status – 2 year Fixed-Term, Full-time
- Days & Hours of Work – 5 days, totalling 38 per week
- Band Level 6 - $101,833.74 - $111,108.57 (+12% super)
- Location – Corporate Centre in Sandringham, with the flexibility to work from home as work allows.
Our Organisation:
Bayside City Council is a unique municipality renowned for its natural environment, 'village feel', and low-density living located south of Melbourne's CBD. Home to over 100,000 residents, Bayside City Council's enduring purpose is extraordinary places, thriving communities, and better futures. The enduring purpose is underpinned by a vision to become the sector-leading organisation delivering outstanding customer experience and community outcomes. Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion.
Our Opportunity:
This role focuses on improving how customers interact with Council’s digital services.
You will lead the design and delivery of webforms and digital workflows in Salesforce, including migrating forms from the website to a customer portal. The role works closely with business and IT teams to ensure digital services are simple, efficient and user-focused.
Key areas include:
- Leading webform migration and development in Salesforce
- Designing and improving customer-facing forms and workflows
- Troubleshooting issues and improving user experience
- Supporting integration between systems to improve data flow
- Using data and feedback to drive continuous improvement
- Working with stakeholders to translate service needs into digital solutions
- Experience in digital experience design, web development or CRM platforms
- Ability to design user-friendly digital forms and services
- Experience working with stakeholders to translate requirements into solutions
- Strong problem-solving and analytical skills
- Knowledge of UX principles and accessibility standards
- Experience with Salesforce or similar CRM systems
- Relevant qualification or equivalent experience
- A police clearance check
How to apply:
- Review the Position Description.
- Provide a cover letter outlining your relevant experience/response to the Key Selection Criteria (where applicable).
- Click Apply to submit your application.
We are committed to investing in our people through training and development programs and opportunities. Our additional staff benefits include flexible working arrangements, paid parental leave, social activities, and a comprehensive health and well-being program.
Bayside City Council prides itself on its values of Respect Each Other, Own It, Work Together and Find Better Ways.
