JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Shaping the future of real estate for a better world!
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.
Location: Location: Sydney CBD (on-site 5 days/week initially, with flexibility for remote work as you settle into the role); travel globally as needed
Benefits:
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18 weeks paid parental leave for Primary Carer after 6 months of service
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Private Health Insurance Discounts
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Gym & Wellbeing Discounts
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Employee assistance program
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Health & Beauty Discounts
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Novated Lease for EV Cars
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‘You Days’ – 2 extra leave days!
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Ongoing training & development
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Complimentary Breakfast and Lunch, cooked on-site fresh daily!
What this job involves:
JLL is seeking an experienced Global Facilities Management Lead that will head the global operations team across USA, EMEA and APAC for a global technology client. This role requires subject matter expertise in building services (mechanical, electrical, fire protection, hydraulics) with extensive knowledge of facilities management operations.
The role requires the management of building facilities services, drives technical outcomes, performs technical root causing, identify trends in maintenance to drive efficiency, cost optimization and asset reliability. You will bring proven and effective management of global account resources, a full spectrum of facilities management, client relationship management, ability to develop talent and demonstrated ability to constantly balance operational, engineering, finance and resource management.
Main Duties:
- Partner with senior account leadership to execute the integrated facilities management (IFM) strategic operating plan, ensuring alignment with the client's real estate objectives, business goals, and contractual obligations while positioning JLL as a best-in-class service delivery reference for business expansion.
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Build and manage high-performing teams by fostering a culture of continuous improvement and innovation, leveraging business intelligence, adopting best practices, and implementing new tools and process management techniques that drive service delivery efficiencies.
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Oversee all client workplace experiences and facilities services activities across JLL-managed properties globally, ensuring total contract compliance, meeting all performance specifications, conducting regular FM asset evaluations for HSSE compliance, and leading continuous improvement initiatives with technical root cause analysis capabilities.
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Proactively develop relationships with the client's workplace team to exceed service delivery expectations, drive annual plans for high-quality results, conduct regular workplace inspections per agreed programs, manage complaints related to service providers (cleaning, F&B, waste, FOH), and recommend asset replacement/refurbishment works aligned with lifecycle programs.
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Manage effective communication between teams and client contacts during service outages and facilities incidents, lead root cause analysis to prevent repeat failures or service delivery lapses, and provide both onsite and remote out-of-hours support as required.
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Deliver financial performance by contributing to portfolio financial management, managing annual operations financial plans, controlling expenses and capital within approved budgets, compiling financial commitment data for annual property budgets, and preparing recommendation papers for cost approvals within designated delegation limits.
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Regularly review operating expenses to identify cost savings consistent with asset management objectives, support client workplace initiatives, work with account asset leads to prepare capital asset renewal plans and forecasts, and develop business case justifications for asset strategy recommendations.
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Champion a safety-first culture by fully embedding safety at the core of all operations and ensuring compliance with all OH&S, environmental, and risk management policies and procedures across assigned properties.
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Recognize and articulate opportunities for growth, communicate the value proposition effectively, and ensure implementation of growth initiatives across the portfolio to contribute to company expansion.
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Manage 5 direct reports to maintain motivation, engagement, and personal development; advance diversity and inclusion priorities through strategic talent moves (hiring, rotation, promotion); execute human resource management including performance management, development planning, succession planning, and staff exits; and build actionable, measurable career development plans with consistent progress conversations for every direct report.
Sound like you? This is what we’re looking for:
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6+ years of experience in facility and operations leadership is required with responsibility for leading high-performing teams in a service environment.
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Technical skills (certified/accreditation) and experience in related trade, with advanced knowledge of Facilities Management industry best practices and technical application.
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Knowledge of commercial real estate, project management and real estate finance fundamentals.
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Significant experience with vendor performance management.
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Accomplished leader. Has a successful track record of delivering operating plans through leading practices and rigorous performance standards.
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Exemplary Client Relationship Management skills managing up & down within a high-performing JLL and Client organization.
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Strong team builder. Motivates, develops and challenges team members to maximize their own, and teams’ potential.
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Proven time management and delegation skills with the ability to manage multiple priorities and deliver results in a fast-paced, heavily matrixed environment.
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Strong analytical ability, judgment, problem-solving and crisis management skills with the ability to gather data, assess situations and quickly develop & execute solutions.
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Excellent interpersonal and relationship building skills.
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Desirable: technically proficient in basic computer applications, G-suite, Corrigo, Confluence and Jira.
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Engineering degree qualified in any fields would be an advantage
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For internal candidates, must constantly receive top performance evaluations in leadership roles over the past three years.
What you can expect from us:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Apply today, quoting job reference number LMREQ514064
Location:
On-site –Sydney, NSW
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
