About CTM
CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees and growing.
At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals we work with the company's values in mind; Connect, Deliver and Evolve.
About the Role
The People Operations Manager leads the optimisation, governance, and continuous improvement of CTM’s people systems, reporting, and operational processes across the employee lifecycle.
This role is responsible for ensuring efficiency, integrity, automation, and compliance across all People systems and workflows — from recruitment and onboarding through to performance management, payroll integration, governance, analytics, and regulatory reporting. As a systems expert and people leader, the People Operations Manager drives data-informed decision-making, enhances automation, ensures compliance with privacy and regulatory requirements, and builds operational excellence within the People function.
The role leads a small team of People Administrators and works closely with the Payroll Manager, HR Business Partners, Global HR Systems, ICT and Finance to ensure seamless integration, accuracy, and continuous improvement of People Operations.
About You
- Ability to harness HR data and technology to generate actionable insights and drive continuous improvement.
- Strong analytical capability and advanced reporting skills.
- Skilled in process improvement, automation, and change management.
- Excellent stakeholder management and communication skills.
- High attention to detail and commitment to data accuracy and integrity.
- Ability to manage competing priorities in a fast-paced environment.
- Minimum 5 years’ experience in HR Operations, Systems, or Compliance roles.
- Proven leadership experience managing small teams within a HR or People Operations function.
- Advanced knowledge of HRIS systems advantageous
- Strong analytical skills with the ability to interpret HR data
- Strong understanding of Australian employment legislation
Why CTM
CTM offer a strong, established, and sustainable work environment which will support your career development and wellbeing.
As a global organization CTM offers a range of employee benefits that you can access, including;
- Travel discounts
- Perkbox - Retail, Lifestyle, Entertainment and Health and Wellness discounts & benefits
- Training and Development opportunities
- Annual Volunteer Day
- x2 Wellness/Chillout Days
- Blended work arrangements with hybrid WFH flexibility
- 2 Weeks extra leave - Purchase Leave
CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award-winning company that values its people, community, and technological innovation.
