Lead the concierge and lobby experience at a high‑quality institutional asset
High‑visibility role where service excellence is genuinely valued
Opportunity to transition hospitality skills into a stable, professional environment
Own the experience — autonomy, trust and accountability
Work with premium tenants, visitors and stakeholders
Supportive onsite team across property, facilities and security
Be part of a building that prioritises experience, community and detail
Brisbane Land of the Turrbal people
This is a rare opportunity to step into a Head Concierge role at a premium IFM Investors asset, where exceptional service, relationships and experience truly matter. If you come from a hotel, luxury hospitality or premium front‑of‑house background, this role offers the chance to take your service expertise into the commercial property world, without losing the customer focus you love.
You’ll be the face of the building, setting the tone from the lobby, building strong tenant relationships and delivering a polished, memorable experience every day.
Your responsibilities:
Act as the face of the building, delivering a warm, professional and personalised welcome
Build strong relationships with tenants, owners and key stakeholders
Lead day‑to‑day concierge and lobby operations
Manage visitor arrivals, access passes and front‑of‑house processes
Take ownership of the conferencing centre experience, from bookings to set‑ups
Support activations, events and customer experience initiatives
Handle enquiries and issues with confidence, discretion and efficiency
Manage the buildings flexible event and meeting spaces, ensuring best in class service is delivered to both tenant partners and external customers.
About you:
Background in hotels, luxury hospitality, concierge or premium front‑of‑house roles
Naturally service‑driven with a strong eye for detail
Confident, polished and comfortable engaging senior stakeholders
Organised, calm under pressure and solutions‑focused
Enjoys being hands‑on and visible in the building
Comfortable using systems and basic AV / technology
Why join CBRE? You’ll join a team and company that invests in your long term success:
Structured training, mentoring and national mobility opportunities
Employee networks, wellbeing programs & corporate benefits
Paid volunteer leave and community impact initiatives
An inclusive culture where everyone belongs — including people with disability and First Nations talent
Can we inspire you to join us? At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.
We welcome and encourage First Nations People to apply. Be inspired to elevate your career to new heights. We look forward to hearing from you! #WeAreCBRE
- Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider. *Applicant AI Use Disclosure: We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
