Duties and Responsibilities:
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Technical selling by providing effective solution for formulation development to create impactful projects to the business.
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Working closely with customer by troubleshooting and resolving any issues arise during formulation development or manufacturing.
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Supporting technical inquiries by providing solution to accelerate the business developments.
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Work as team player to provide technical solutions to key customers within the country.
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Work with value added service team to bring solutions to support business development.
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Conduct regular business reviews with key customer to assess their needs, address concerns and provide solutions that meet their objectives
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Collaborate with cross-functional teams, such as industry market management, value added service team, customer service to ensure seamless delivery of products/services to achieve excellent customer experience.
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Identify upselling and cross-selling opportunities within existing accounts to maximize revenue generation.
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Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.
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Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholders.
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Manage contract negotiations, contract renewals, and pricing for his/her account.
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Collaborate with suppliers to provide feedback and insights from customers, contributing to the development of new products/services.
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Plans out customer visit independently. Monitors, updates, and submits report of competitors and keeps records in CRM of existing and prospective customers.
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Support the team with other responsibilities as required.
Job Requirement/Specification:
Education: Bachelor’s Degree in Cosmetic Science, Chemistry, or any related Science field
Experience: Minimum 3 years of technical/sales experience in Personal Care/Beauty/Household Care ingredients industry
Others:
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Good business acumen and communication skills to build long-standing and successful relationships with customers.
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Strategic thinking and problem-solving abilities to identify customer challenges, propose innovative solutions, and drive business growth.
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Strong negotiation and influencing skills to navigate complex customer relationships and achieve mutually beneficial outcomes.
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Adapt & develop solutions as per customer needs with clear & decisive communication.
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Analytical mindset with the ability to interpret data, extract insights, and make data driven decisions.
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Exceptional organizational and time management skills to effectively prioritize tasks, manage multiple projects and meet deadlines.
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Good understanding with salesfore CRM software and other relevant tools
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Ability to travel to visit customer as needed.
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Strong Collaboration, negotiation, persuasion skills
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Certification or training in sales, account management or customer relationship
management is a plus. -
High competency working with Microsoft office.
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Work independently with minimum supervision
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Self-motivated and disciplined approach is essential.
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Proficiency in English is essential, fluent in any SEA language is an added advantage.
